Promotes group lending products by mobilizing prospective customers through community outreach, sales drives, focus groups, marketing activities, and door-to-door engagement. Provides financial literacy and group methodology training, supports group formation and governance, assesses client readiness, implements monthly action plans, and reports progress to branch leadership.

Recovers active and written-off loans through field visits, payment negotiations, account monitoring, collateral reviews, legal escalation, and coordination with debt collectors and court bailiffs. The role ensures compliance with recovery procedures, accurate documentation, reconciliation, reporting, and staff training while minimizing financial losses and maintaining positive customer relationships.