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Manages existing and new business-to-business customer accounts within an assigned territory. Develops sales plans, qualifies leads, prepares quotes and credit terms, builds consultative customer relationships, monitors competition, coordinates with internal teams, reports sales activity in SAP, and manages accounts receivable. The role focuses on profitable sales growth, customer retention, and solution selling of industrial and specialty gas products.

Manage approximately 50 strategic industrial accounts across the Lima and Sidney, Ohio territory. Conduct needs assessments, coordinate customized solutions, align contract agreements, identify cross-selling and upselling opportunities, oversee client relationships, and facilitate project workflows involving internal teams, facility end-users, and contractors. The role requires account management or consultative sales experience, strong organization and communication skills, technical aptitude, and regional travel.

Supervise a team handling B2B accounts receivable and collections for national and strategic accounts. Monitor aging, cash flow, collection performance, payment plans, billing disputes, and credit risk. Coach and evaluate employees, manage scheduling, resolve complex customer issues, collaborate with sales and regional leadership, and provide performance and risk reporting to improve processes and profitability.

Leads Airgas’s digital quality assurance function, managing manual, automation, performance, and accessibility testing teams and vendors. Owns QA strategy, governance, quality metrics, test automation, and process modernization. Drives CI/CD and DevOps integration, shift-left security testing, performance validation, and quality gates for digital initiatives. Partners with marketing, product, development, infrastructure, compliance, security, and offshore teams to deliver reliable, scalable digital solutions.

Develops specialty gas sales within an assigned region by identifying new opportunities, managing customer relationships, presenting technical solutions, negotiating pricing and contracts, and maintaining pipeline data in Salesforce. The role supports sales of gases, mixtures, and equipment, collaborates with internal teams, attends industry events, and provides technical guidance to customers across industrial and scientific sectors.

Drives specialty gas sales growth across a regional territory through prospecting, customer strategy, consultative selling, and collaboration with account and district managers. Provides technical guidance, training, and service to customers across life sciences, energy, chemical, semiconductor, research, manufacturing, and related markets. Maintains market intelligence, develops contracts, uses Salesforce and Google Suite, and supports regional growth initiatives.

Manages strategic B2B customer accounts, focusing on retention, churn prevention, account health, pricing accuracy, profitability, and customer effort improvement. Coordinates with sales, operations, production, and distribution teams to resolve issues and support new business. Analyzes customer activity and retention metrics, identifies growth opportunities, maintains account data, and serves as the customer voice across the organization.

Manages and grows an assigned territory by developing existing B2B accounts, identifying new opportunities, conducting customer business reviews, coordinating stakeholder communication, and integrating Airgas products and solutions. Builds consultative customer partnerships, supports technical solution development, maintains healthy margins, tracks sales milestones, and stays informed about products and competitors. Requires demonstrated B2B sales success, customer relationship skills, business software proficiency, and flexibility to support customers.

Supports Account Managers by resolving customer account inquiries, coordinating with internal teams, maintaining accurate records, and strengthening existing customer relationships. Provides responsive customer service, assists with transactions, improves account processes, and helps ensure a positive customer experience. The role operates in a fast-paced retail shop environment and may require occasional overtime.

Provides administrative and office support in a warehouse environment, including phone coverage, mail and package handling, supply inventory, document preparation, filing, visitor check-in, meeting room scheduling, order tracking, quote and order entry, sales reporting, and computer and phone support. The coordinator also assists with office events, special projects, and team coverage while maintaining positive relationships with coworkers and visitors.