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Supervises Hotline Specialists across phone, text, and chat shifts; monitors queues, staffing, schedule adherence, service quality, and operational performance. Provides coaching, training, feedback, emergency backup, and performance support. Coordinates crisis-service responses involving 9-1-1, Mobile Crisis, and Child Protection Services. Ensures accurate reporting, resolves operational issues, supports employee development, and participates in special projects and continuing education.

Supports HR employee experience initiatives through onboarding and retention analytics, dashboard development, survey analysis, reporting, process improvement, and low-code/no-code solutions. The intern will develop a dashboard tracking retention, turnover, new hire experience, and department-level outcomes; document reporting processes; recommend automation; and participate in engagement, onboarding, training, wellness, and recognition activities while maintaining confidentiality.

Supports nonprofit operations through asset tracking, equipment records, office supply inventory, onboarding packet preparation, technology form processing, documentation, office logistics, and facilities organization. The intern helps maintain accurate operational data and an efficient, welcoming workspace while developing practical experience in business operations and nonprofit administration.

Supports planning and promotion of a nonprofit 5K race through event logistics, invoice organization, volunteer recruitment, outreach communications, community partner engagement, and on-site event assistance. The intern collaborates with marketing and community engagement staff while gaining experience in event planning, community engagement, nonprofit operations, and marketing.

Supports nonprofit program evaluation by analyzing outcomes, managing survey and participation data, monitoring metrics, preparing funder reports, and creating dashboards. The intern researches best practices in survey design and outcome measurement and collaborates with program leaders to use data to improve services and outreach. This is a hybrid, part-time spring internship requiring 16–24 hours weekly, with occasional travel to program sites.

Finance Intern supporting the Accounting Department with accounts payable and receivable, data entry, financial record maintenance, account reconciliations, reporting, month-end and year-end activities, payment tracking, audits, and nonprofit accounting procedures. The role provides hands-on experience in financial operations while developing Excel, analytical, organizational, communication, and professional workplace skills.