Greets visitors, answers and transfers calls, assists residents and families, maintains directories and visitor logs, performs clerical tasks, distributes mail, screens facility access, and handles difficult or emergency situations professionally. The role requires frequent movement, lifting, confidentiality, infection-control awareness, and flexible scheduling including possible weekends and holidays.

Provides welcoming front-desk support in a care facility by greeting visitors, answering and transferring calls, assisting residents and families, maintaining directories and visitor logs, handling mail and clerical tasks, screening facility entry, and calmly managing difficult or emergency situations.