The Role
Greets visitors, answers and transfers calls, assists residents and families, maintains directories and visitor logs, performs clerical tasks, distributes mail, screens facility access, and handles difficult or emergency situations professionally. The role requires frequent movement, lifting, confidentiality, infection-control awareness, and flexible scheduling including possible weekends and holidays.
Summary Generated by Built In
Job Summary & Responsibilities
Basic Qualifications
Education & Certification:
High school diploma or equivalent
Skills & Requirements:
Must possess the ability to read, write and speak the English language, must be patient, friendly, courteous and respectful to residents in any situation, including difficult ones; must be able to make independent decisions when necessary; must have the ability to follow facility guidelines; must be able to move frequently throughout the workday; must be able to lift
20 lbs floor to waist; lift 10 lbs waist to shoulder; lift and carry 20 lbs; and push/pull 20 lbs.
Experience:
Minimum of six months experience as a receptionist or in customer service; must have exceptional telephone etiquette.
Working Conditions
Primarily works in an office setting and throughout the facility; bends, lifts, sits, stands and moves frequently throughout the shift; deals with frequent interruptions and possibly upset residents and family members; works regularly scheduled shifts with possible weekends, holidays and other hours based on resident needs; primary responsibility is service to the residents but also deals with visitors, government personnel, etc.; participates in required continuing education programs;
subject to odors, falls, burns and exposure to infectious diseases, waste, etc., including AIDS and Hepatitis B viruses.
Competencies of Position
Professionalism: Reports to work on time and as scheduled; works in unison with all staff; displays a willingness to help others; embraces constructive criticism; presents a friendly and professional attitude.
Resident Rights: Promptly reports resident grievances to supervisors; treats all resident care information with confidentiality; continuously monitors assigned areas to ensure residents are treated fairly and with dignity and respect at all times.
Safety Awareness: Follows safety program guidelines; immediately reports accidents and incidents to supervisors;identifies unsafe working areas and promptly reports to supervisors; promotes safety by working as safely and efficiently as possible; consistently follows infection control and universal precautions and other guidelines; identifies and corrects or reports hazardous conditions to supervisors; understands facility emergency and evacuation protocols.
Customer Service: Treats all residents, families, co-workers and supervisors with dignity and respect and takes initiative to exceed customer expectations; professionally represents the facility, self and position to visitors and residents; demonstrates a positive attitude and willingness to help to all visitors and residents; remains sensitive to all needs through listening, observing and responding appropriately for the position held.
Essential Job Duties
1. Creates a warm and welcoming environment for all visitors, residents, families and employees of the facility.
2. Answers incoming calls in a courteous and professional manner and transfers to appropriate departments; takes messages that are complete and accurate.
3. Properly notes any customer issues and promptly forwards resident issues to management.
4. Serves as first point of contact for job applicants and forwards information to appropriate department manager.
5. Provides assistance to residents, family members and other visitors. Maintains a current list of residents including room number and phone lists of administration and department managers as well as key staff members.
Other Job Duties
6. Makes copies, sends faxes and performs data entry or other clerical tasks as requested.
7. Maintains a sign-in and sign-out log of facility visitors.
8. Updates current resident and staff directories.
9. Provides assistance with filing of invoices, personnel information, etc. as directed by supervisor.
10. Uses good judgement in screening calls and allowing entranance into facility.
11. Handles emergency and difficult situations in a calm and effective manner.
12. Sorts and distributes mail appropriately
Position Overview
Provides exceptional customer service support within the facility by greeting visitors, answering and transferring incoming calls, and providing assistance to all customers in accordance with facility guidelines.
Provides exceptional customer service support within the facility by greeting visitors, answering and transferring incoming calls, and providing assistance to all customers in accordance with facility guidelines.
Basic Qualifications
Education & Certification:
High school diploma or equivalent
Skills & Requirements:
Must possess the ability to read, write and speak the English language, must be patient, friendly, courteous and respectful to residents in any situation, including difficult ones; must be able to make independent decisions when necessary; must have the ability to follow facility guidelines; must be able to move frequently throughout the workday; must be able to lift
20 lbs floor to waist; lift 10 lbs waist to shoulder; lift and carry 20 lbs; and push/pull 20 lbs.
Experience:
Minimum of six months experience as a receptionist or in customer service; must have exceptional telephone etiquette.
Working Conditions
Primarily works in an office setting and throughout the facility; bends, lifts, sits, stands and moves frequently throughout the shift; deals with frequent interruptions and possibly upset residents and family members; works regularly scheduled shifts with possible weekends, holidays and other hours based on resident needs; primary responsibility is service to the residents but also deals with visitors, government personnel, etc.; participates in required continuing education programs;
subject to odors, falls, burns and exposure to infectious diseases, waste, etc., including AIDS and Hepatitis B viruses.
Competencies of Position
Professionalism: Reports to work on time and as scheduled; works in unison with all staff; displays a willingness to help others; embraces constructive criticism; presents a friendly and professional attitude.
Resident Rights: Promptly reports resident grievances to supervisors; treats all resident care information with confidentiality; continuously monitors assigned areas to ensure residents are treated fairly and with dignity and respect at all times.
Safety Awareness: Follows safety program guidelines; immediately reports accidents and incidents to supervisors;identifies unsafe working areas and promptly reports to supervisors; promotes safety by working as safely and efficiently as possible; consistently follows infection control and universal precautions and other guidelines; identifies and corrects or reports hazardous conditions to supervisors; understands facility emergency and evacuation protocols.
Customer Service: Treats all residents, families, co-workers and supervisors with dignity and respect and takes initiative to exceed customer expectations; professionally represents the facility, self and position to visitors and residents; demonstrates a positive attitude and willingness to help to all visitors and residents; remains sensitive to all needs through listening, observing and responding appropriately for the position held.
Essential Job Duties
1. Creates a warm and welcoming environment for all visitors, residents, families and employees of the facility.
2. Answers incoming calls in a courteous and professional manner and transfers to appropriate departments; takes messages that are complete and accurate.
3. Properly notes any customer issues and promptly forwards resident issues to management.
4. Serves as first point of contact for job applicants and forwards information to appropriate department manager.
5. Provides assistance to residents, family members and other visitors. Maintains a current list of residents including room number and phone lists of administration and department managers as well as key staff members.
Other Job Duties
6. Makes copies, sends faxes and performs data entry or other clerical tasks as requested.
7. Maintains a sign-in and sign-out log of facility visitors.
8. Updates current resident and staff directories.
9. Provides assistance with filing of invoices, personnel information, etc. as directed by supervisor.
10. Uses good judgement in screening calls and allowing entranance into facility.
11. Handles emergency and difficult situations in a calm and effective manner.
12. Sorts and distributes mail appropriately
Skills Required
- High school diploma or equivalent
- Ability to read, write, and speak English
- At least six months of receptionist or customer service experience
- Exceptional telephone etiquette
- Ability to make independent decisions and follow facility guidelines
- Ability to move frequently throughout the workday
- Ability to lift and carry up to 20 pounds and push or pull 20 pounds
- Ability to work scheduled shifts, including possible weekends, holidays, and other resident-needs-based hours
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The Company
What We Do
Magnolia Ridge is a 148-bed skilled nursing facility offering post-hospital short-term rehabilitation, long-term and respite care for older adults. Its specialized transitional care unit focuses on post-hospital rehabilitation. Services include independent living, rehabilitation, physical, occupational and speech therapy, nursing and medical support, dementia and personal care, hospice, case management, and discharge planning. The center accepts Medicare, Medicaid, and most private insurance.
