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Conduct in-home sales of furnaces, air conditioners, and indoor air quality products. Build long-term customer relationships, canvass for new business, assess equipment needs, provide sizing and quotes, coordinate professional installation, and resolve customer concerns. The role is home-based and requires self-generated business, achievement of sales and quality targets, collaboration across channels, and flexible evening and weekend availability.

Conduct in-home sales of furnaces, air conditioners, and indoor air quality products. Build long-term customer relationships, canvass for new business, assess equipment needs, size and quote systems, and ensure professional installation. Resolve customer concerns, coordinate with internal channels, meet sales and quality targets, and grow the market through self-generated business. The role is home-based and requires flexible evening and weekend availability.

Supports sales goals by handling customer requests, recommending home comfort products and services, booking sales appointments, and managing inbound and outbound calls. Maintains accurate customer records, meets sales and service KPIs, resolves complaints, supports department administration, and assists with coaching and mentoring peers. The role requires strong organization, multitasking, computer proficiency, and customer service skills in a fast-paced call center environment.

Conduct in-home sales of furnaces, air conditioners, and indoor air quality products. Generate business through canvassing and existing customer outreach, assess equipment needs, provide sizing and quotes, close sales, and support professional installation. Build long-term customer relationships, resolve concerns, coordinate with other channels, achieve sales and quality targets, and work flexible hours including some evenings and weekends.

Conduct in-home sales of furnaces, air conditioners, and indoor air quality products. Generate business through canvassing, manage customer relationships, assess equipment needs, size and quote systems, and coordinate professional installation. Resolve customer concerns, meet sales and quality targets, collaborate with other channels, and grow the market through self-generated opportunities.

Handle incoming calls and email quote requests, particularly for heat pumps, to identify customer needs and convert prospects into sales. Recommend products and services, prepare quotes, close sales, support online transactions, and book appointments for external representatives. The role requires bilingual English-French communication, strong customer service, negotiation, organization, and comfort with computer systems. Comprehensive product training and a hybrid work model are provided.

Owns production support, incident triage, configuration, administration, workflow integrity, vendor delivery, and release validation for loan and lease origination and management platforms. The role manages EDGE-to-ASSET workflows, coordinates internal and vendor teams, prioritizes incidents and enhancements, validates fixes, supports QA, and translates technical issues for business stakeholders.

Supports sales goals by handling customer requests, providing product recommendations, scheduling sales appointments, managing customer data, and promoting products and services. The role meets sales and service KPIs, performs inbound and outbound calls, resolves complaints, supports sales teams, maintains accurate records, and assists with coaching, administrative tasks, and customer care programs.

Leads the end-to-end contact centre quality assurance program across voice, email, chat, social, and digital channels. Manages QA analysts and vendor/BPO partners, establishes scorecards and performance dashboards, facilitates calibration, and drives remediation and process improvements. Oversees AI-enabled interaction evaluation, including rubric maintenance, drift monitoring, human-in-the-loop calibration, and change control. Partners with Operations, Training, Product, and Compliance to ensure regulatory alignment, customer experience consistency, and measurable quality outcomes.

Owns the end-to-end delivery and optimization of a technology value stream. Leads discovery, requirements definition, process and journey mapping, solution design, backlog prioritization, Agile delivery, QA validation, production troubleshooting, and cross-functional alignment. Partners with engineering, product, operations, customer service, vendors, and business stakeholders to deliver scalable, user-centered solutions and measurable outcomes. Uses data, application tools, and SQL analysis to guide decisions and improve customer and employee platforms.