As a Inside Sales Advisor, you will use your advisory strengths to handle incoming calls—particularly within the heat pump department—in order to identify customer needs and convert calls into sales.
Your goal? Highlight the benefits of our service offering and the features of our new products in order to book appointments for our external representatives. After receiving comprehensive product training, you will be able to properly assess needs, prepare quotes, and achieve targeted results.
Responsibilities- Answer incoming calls and email quote requests, acting as an expert to recommend the best products and services based on customer needs;
- Effectively advise customers and close sales according to their needs;
- Exceed expectations in customer development by converting more prospects into clients;
- Act as a brand ambassador with potential customers;
- Support clients with online transactions and process web quotes.
- Recognized for strong sales and negotiation skills;
- Demonstrates active listening and ease in communicating with customers;
- Genuine desire to help customers find the best solutions;
- Highly organized with strong attention to detail;
- Comfortable with computer systems, including Outlook, Excel, and Adobe;
- Bilingual to effectively serve both English- and French-speaking customers and provide high-quality service in both languages;
- Call center experience is an asset;
- Availability based on operational needs (8:00 a.m. to 7:00 p.m., Monday to Friday).
- Comprehensive training on our products;
- Sick days and personal days throughout the year;
- A group insurance program (extended health care, prescription drugs, dental, life, vision, etc.);
- A group RRSP with employer contributions;
- Hybrid work model: 1 day per week in the office;
- Wellness and remote work allowances;
- Free covered parking;
- Team activities and motivating contests;
- Professional development opportunities;
- Telemedicine services;
- And much more!
At HydroSolution, everyone’s work is a source of inspiration and pride. Together, we offer much more than products—we provide peace of mind to Quebecers by offering turnkey solutions for their comfort and safety.
Water heaters, charging stations, heat pumps, leak detection systems, water purifiers… our services continue to evolve to meet the needs of today and tomorrow. We may not save lives… but we sure rescue bad days! That’s why we see our employees as everyday heroes for thousands of Quebecers.
Do you have what it takes to join a dedicated team committed to making life easier for its customers? Apply now—this opportunity could change your life too!
Skills Required
- Strong sales and negotiation skills
- Excellent active listening and customer communication skills
- Genuine desire to help customers find suitable solutions
- Strong organizational skills and attention to detail
- Comfort using computer systems, including Outlook, Excel, and Adobe
- Bilingual English and French communication skills
- Call center experience
- Availability to work operational hours between 8:00 a.m. and 7:00 p.m., Monday through Friday
What We Do
Enercare is a Canadian home and commercial services company providing heating, cooling, plumbing, electrical, water-heating, and water-purification products and services. The company also presents itself as a provider of smart energy solutions and has served Ontario for more than 65 years. Its offerings address household and commercial comfort, utility-related equipment, and ongoing service needs, serving over 1.1 million Canadians in homes and businesses.
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