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Own a post-purchase product area within Zuno’s internal platform, leading a cross-functional agile squad. Define the roadmap, prioritize problems, conduct user research, establish success metrics, and use data to measure outcomes and ROI. Communicate decisions and progress to stakeholders, manage risks and dependencies, and contribute to the development of Zuno’s product organization. The role requires regular monthly travel to the Leeds head office.

Manage a portfolio of engineers across a designated territory, serving as their primary contact, strengthening relationships, supporting engagement and retention, identifying commercial opportunities, promoting relevant services, gathering feedback, and meeting performance targets.

Coordinates HR administration and recruitment activities, including onboarding, pre-employment checks, employee records, compliance, recruitment scheduling, payroll updates, reporting, inbox management, and employee support. The role maintains accurate, GDPR-compliant documentation, assists with HR projects and process improvements, and provides administrative support across the employee lifecycle while escalating complex matters to HR advisors.

Designs and maintains scalable Ruby on Rails backend services, performant REST APIs, database schemas, and complex business logic. Optimizes PostgreSQL queries, caching, and background jobs while ensuring reliability, security, and code quality. Partners with product and frontend teams, leads system design, mentors engineers, reviews code, owns features through deployment, and resolves production issues. The role also drives engineering standards, technical improvements, testing, and continuous delivery.

Supports operational compliance across FCA-regulated services and partnerships. Responsibilities include monitoring regulatory adherence, coordinating governance activities, maintaining compliance dashboards, reviewing sales interactions, investigating complaints and conduct risks, supporting audits, tracking remediation actions, and contributing to continuous process improvement. The role also manages partner relationships and helps embed Consumer Duty, GDPR, Treating Customers Fairly, quality assurance, and customer-outcome practices across the business.