Compliance Associate
Leeds | Full Time
We’re looking for a Compliance Associate to join Zuno and help make sure our regulated services, customer journeys and partnerships operate in the right way. This is a great opportunity for someone with some FCA-regulated experience who wants to develop their career across compliance, governance and risk.
What you’ll be doing
You’ll work with teams across Zuno and our external partners to help keep compliance at the heart of how we operate.
You’ll be involved in:
Monitoring compliance across regulated sales and customer journeys.
Supporting Consumer Duty, conduct risk, complaints and customer outcomes.
Reviewing customer interactions as part of our Quality Assurance process.
Supporting governance meetings, audits, reviews and regulatory requests.
Producing reports and dashboards to track compliance, quality and risk.
Identifying improvements to processes and customer journeys.
Working with teams to provide feedback, support and challenge where needed.
What we’re looking for
We’re looking for someone who is curious, organised and keen to learn. You don't need to know everything already, we want someone who is comfortable asking questions, taking ownership and getting stuck in.
Ideally, you’ll have:
Experience in an FCA-regulated environment.
An understanding of Consumer Duty, conduct risk and customer outcomes.
Experience in compliance, QA, governance, risk or operational processes.
Strong attention to detail and communication skills.
The ability to interpret guidance and turn it into practical actions.
Experience with Credit Broking, FCA Appointed Representative models, complaints, vulnerable customers, financial promotions, audits, SOX or SOC 2 would be a bonus.
Why Zuno?
This isn't about ticking boxes. You’ll have the opportunity to help shape how compliance works at Zuno, work closely with different teams and partners, and make a real impact on our processes and customer journeys. We’re growing quickly, so there’s plenty to get involved with and lots of opportunity to learn and progress.
About Zuno
Zuno is the UK’s biggest home energy installer, helping thousands of customers make their homes warmer, smarter and more energy efficient
We’re a fast-growing team backed by Brookfield and part of the HomeServe Group, working with major household names including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla.
Join Zuno and be part of the team shaping the future of home energy in the UK.
Benefits
30 days annual leave + bank holidays
Private medical cover with Aviva*
4 x salary Death in Service cover with Zurich*
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
After probationary period*
Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.
Skills Required
- Some experience working within an FCA-regulated environment, or a strong interest in developing a career in compliance and regulation
- Understanding of, or willingness to learn about, Consumer Duty, conduct risk and customer outcomes
- Experience supporting compliance, quality assurance, governance or operational processes
- Strong organisational skills and attention to detail
- Ability to build positive working relationships with colleagues and external stakeholders
- Comfortable interpreting guidance and applying it to day-to-day operational activities
- Experience within Credit Broking or understanding of FCA Appointed Representative models
- Experience producing reports, dashboards or management information
- Awareness of complaints, vulnerable customers or financial promotions
- Experience supporting audits, reviews or control processes
- Exposure to SOX controls and/or SOC 2 compliance
What We Do
Zuno Tech Group is a global technology platform, managed service, and engineer network that enables brands to deliver seamless, custom-branded home installation experiences. It combines product fulfilment, logistics, installation coordination, customer support, and engineer allocation in one system. Its network supports boilers, air conditioning, heat pumps, solar and battery storage, EV chargers, and other energy-efficient home technologies, helping brands scale installation services.
