Supports ERP and business software implementation, configuration, maintenance, testing, troubleshooting, user access administration, data management, documentation, reporting, and basic technical support. Assists with user training and collaborates with departments to understand system requirements and provide solutions.

Drives sales growth by developing new business, managing corporate client relationships, pursuing sales targets, preparing tenders and RFP responses, and identifying upsell and cross-sell opportunities for IT solutions. Coordinates with internal teams and reseller partners to support solution delivery, client onboarding, and customer satisfaction while maintaining accurate pipeline records and sales reports.