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Maintains accurate mortgage servicing and escrow data, processes timely tax and escrow disbursements, resolves exceptions, researches tax issues, and communicates payment changes to borrowers, payees, investors, vendors, and internal customers. The role prepares exception and portfolio reports, analyzes trends, supports process improvements and special projects, and ensures compliance with servicing policies, investor requirements, and federal and state regulations.

Manages year-end tax reporting to customers, the IRS, and states; researches guideline changes, reviews exceptions, establishes controls, resolves reporting issues, and improves processes. Partners across business units to ensure accurate delinquency and tax data, supports audits, communicates trends and procedures, and makes independent reporting decisions while complying with mortgage servicing, investor, and regulatory requirements.

Supervise a team reviewing and underwriting loss mitigation loan workouts, ensuring compliance with government, insurer, investor, and regulatory guidelines. Validate borrower financial documents, loan records, title reports, valuations, and net present value models. Maintain portfolio quality, conduct team calibrations, update guidelines, improve processes, and support compliance objectives.

Oversee post-foreclosure sale activities for assigned mortgage servicing accounts, including deed recordings, third-party fund applications, evictions, and FHA Second Chance processes. Monitor workflows, exceptions, timelines, documentation, attorney and vendor performance, and regulatory compliance. Coordinate with internal teams, foreclosure attorneys, auction vendors, and other service providers to resolve issues and ensure timely, accurate completion of post-sale requirements.

Provides strategic leadership for mortgage insurance claims, overseeing end-to-end claims operations, GSE and GNMA compliance, timely filing, recovery optimization, process improvement, risk controls, and team performance. The role manages claims teams, interprets regulatory and agency changes, resolves escalations, and develops scalable procedures while maintaining strong relationships with stakeholders, vendors, and customers.

Manages relationships with assigned mortgage sub-servicing clients, serving as the primary contact and overseeing client needs, inquiries, meetings, deliverables, reporting, special projects, and servicing playbooks. The role develops external partnerships, communicates performance trends and issues to leadership, supports compliance, and coordinates cross-functional client management activities.

Prepares and transmits mortgage correspondence, oversees third-party print vendors, monitors production and service-level performance, resolves data transmission issues, and ensures timely delivery and regulatory compliance. The role also supports automated fulfillment processes, tracks output, collaborates across departments, and contributes to process improvement and cost reduction.

Reviews mortgage loan information and prepares initial RESPA-TILA-TRID disclosures within regulatory deadlines. Manages Encompass loan pipelines, validates application and HMDA data, applies applicable fees, and processes change-of-circumstance redisclosures for fee and rate-lock changes. Coordinates with loan officers, processing, secondary, and closing teams; reviews Mavent compliance results; identifies regulatory risks; and supports adherence to mortgage compliance requirements.