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Responds to customer inquiries through chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains documentation; and ensures policy compliance.

Develop and implement SEO strategies to improve organic visibility and search rankings. Responsibilities include keyword research, on-page and technical optimization, content and link-building strategies, competitor analysis, analytics reporting, and monitoring industry trends. The role collaborates with web development and cross-functional teams to resolve technical SEO issues and deliver actionable performance insights.

Provide empathetic customer support, resolve client requests and technical questions, identify service trends, support vulnerable customers, escalate feedback and complaints, and educate users on self-service tools. Collaborate with internal teams to improve processes and products while mentoring new support team members and promoting a customer-focused culture.

Responds to customer inquiries through chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge-base resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains documentation; and ensures compliance with company policies.

The Chief Marketing Officer will lead Foodhub’s global B2C marketing strategy, brand development, customer acquisition, retention, CRM, digital marketing, product marketing, and customer experience. The role owns marketing performance, budget, reporting, experimentation, and commercial growth across international markets. The CMO will partner with executive and cross-functional teams, build and lead the marketing organization, recruit and develop talent, and use data, AI, and automation to improve efficiency and customer lifetime value.

Chief Operating Officer responsible for leading Foodhub’s global operations across multiple international markets. The role focuses on operational strategy, scalable processes, business performance, automation, profitability, customer and restaurant partner experience, international expansion, acquisitions, transformation, and executive leadership. The COO will partner closely with the CEO and executive team while building high-performing teams and driving continuous improvement.

Leads quality engineering across approximately 250 engineers by embedding shift-left testing, automation, AI-assisted testing, and quality ownership into development and deployment workflows. Defines test strategies, quality standards, metrics, release criteria, and quality gates; improves CI/CD reliability and coverage; leads root cause analysis; influences senior stakeholders; and builds a small SDET or quality engineering team focused on enablement and tooling.

Leads Foodhub’s international digital marketing strategy across the UK, US, and other markets. Oversees customer acquisition, SEO, paid media, website optimization, CRO, demand generation, content, marketing automation, analytics, budgets, agencies, and cross-functional teams. Responsible for improving traffic, rankings, leads, conversions, ROAS, ROI, customer acquisition cost, revenue, and pipeline contribution while developing localized and multilingual campaigns.

Manage and grow restaurant and takeaway partner accounts through client engagement, calls, WhatsApp communication, social media marketing, promotional content, performance analysis, and growth campaigns. Handle account queries, identify business improvement opportunities, maintain timely follow-ups, achieve KPIs, and meet SLAs while managing multiple partner accounts.

Provides customer support for a food-ordering platform by resolving client requests, handling technical questions and complaints, identifying vulnerable customers, educating users, escalating feedback and feature requests, and spotting service improvement opportunities. The role collaborates with internal teams, investigates support trends, mentors new team members, and promotes a customer-focused culture.