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Provides Tier 1 bilingual French and English support to clients through phone, email, live chat, and other channels. Documents interactions in a ticketing system, resolves or escalates issues, collaborates across departments, supports process improvements, learns the company’s software, meets KPI targets, and completes certifications. Requires travel throughout the United States and Canada for approximately one week per month.

Oversee daily office administration, workflows, records, and communication between APS and PBS. Manage accounting support, billing reconciliation, credit notes, accounts receivable and payable activities, and month-end processes. Respond to customer inquiries and resolve disputes. Maintain APS software data, schedules, and reporting accuracy while supporting operational initiatives and process improvements.

Provides administrative support to customer-facing teams by creating and processing order forms, monitoring fulfillment, tracking backorders, reconciling orders, managing renewals, coordinating internal departments, and updating customers. Maintains cancellation records, follows up on open orders, supports customer changes, and provides coverage for specific executive assistant requests. Requires strong organization, communication, time management, attention to detail, and independent work skills.

Develops and maintains e-learning courses, product documentation, certification content, training materials, and software education for dealership customers and internal staff. Responsibilities include researching software releases, testing features, storyboarding videos, coordinating content updates, facilitating certification presentations, supporting product training, and creating product-related marketing and sales content. The role requires strong communication, organization, attention to detail, collaboration, and occasional travel across the US and Canada.

Provides software support and customer training for the accounting module of dealership management software. Responsibilities include monitoring helpdesk tickets, communicating incident updates, supporting installations and projects, and maintaining positive customer relationships. The role requires accounting fundamentals, current enrollment in an accounting program, customer service skills, strong communication and organization, and familiarity with Microsoft Windows and Office.

Provides technical support to clients through phone, email, and live chat. Responsibilities include troubleshooting software and infrastructure issues, documenting tickets, escalating incidents, training customers, supporting implementations, meeting KPIs, reviewing software releases, and collaborating on process improvements. The role also requires developing product knowledge, pursuing relevant certifications, and participating in ongoing cross-training.

Provides Tier 1 customer support for the sales module of dealership management software. Responsibilities include handling phone, email, and chat requests; documenting tickets; escalating issues; assisting with software installation and training; meeting KPIs; collaborating across departments; contributing to knowledge resources; and supporting process improvements. Requires travel across the United States and Canada for at least one week per month, ongoing product certification, and continuous software knowledge development.

Provides accounting software support and training to dealership customers through phone, email, chat, and ticketing channels. Responsibilities include documenting and escalating issues, collaborating across departments, improving service processes, meeting KPIs, maintaining software knowledge, completing certifications, and traveling throughout the USA and Canada at least one week per month.

Develop go-to-market and product launch strategies for PBS software features, translating complex functionality into customer-focused messaging that drives awareness, adoption, and revenue. Gather customer and industry insights, create sales talk tracks and marketing content, monitor product usage and campaign effectiveness, and collaborate with product, marketing, and internal stakeholders. Serve as a certified product expert while building customer relationships and supporting software direction. Occasional travel across Canada and the U.S. is required.

Leads B2B account-based marketing and performance demand generation programs to grow qualified pipeline and revenue. Oversees paid media, A/B testing, website conversion, email nurture, SEO, marketing automation, attribution, and multi-channel analytics. Partners with sales and marketing leadership, manages HubSpot, Salesforce, and ABM systems, and mentors a Marketing Automation Coordinator. The role is remote and requires up to 10% travel within the USA and Canada.