Top Tech Jobs & Startup Jobs

Manage IT projects and implement Salesforce and contact center technologies, including IVR, chatbots, live chat, VoIP, ACD/CTI, CRM, and knowledge management tools. Design and implement contact center solutions, evaluate emerging technologies, facilitate requirements sessions with business users, and recommend improvements based on technical operations and customer experience. The role requires managing implementations in contact centers with at least 100 seats.

Manages overall contract performance and complex IT program lifecycles at Camp Humphreys, Korea. Develops project plans, risk strategies, work breakdown structures, resource allocations, and performance reports. Coordinates technical teams and vendors, supervises contractor personnel, monitors budgets and earned-value metrics, briefs stakeholders, mitigates risks, and ensures contract and regulatory compliance. The role requires on-site work in a secure facility, occasional travel, after-hours availability, and an active Secret clearance.

Manage the enterprise Disaster Recovery and Continuity of Operations program for a global hybrid IT infrastructure supporting U.S. diplomatic and passport operations. Responsibilities include developing, maintaining, documenting, testing, and improving DR plans; managing redundancy and failover; ensuring high availability and resiliency; and maintaining compliance with NIST SP 800-34, FISMA, and customer standards.

Manages recruiting and staffing across Team Empower AI during transition operations. Coordinates staffing requirements, workshare assignments, candidate tracking, PRRC meetings, resume screening, interviews, hiring procedures, onboarding, and relationships with program managers, recruiters, and subcontractor partners. The role also supports candidate deconfliction and develops job requisitions for federal program staffing needs.

Coordinate and improve ITSM processes for a federal customer, focusing on incident, service request, and change management. Administer and update ServiceNow workflows, configurations, classifications, and self-service capabilities. Collaborate with government stakeholders and technical teams to implement enhancements, conduct impact and risk assessments, and complete post-implementation reviews. The role requires ITIL expertise, Secret clearance, and occasional travel.

Leads IT operations at Camp Humphreys, Korea, including infrastructure, systems administration, network operations, cybersecurity, application support, and help desk services. Manages multi-site IT personnel, vendors, budgets, contracts, project lifecycles, governance compliance, disaster recovery, and business continuity. Provides technical direction, resolves complex issues, aligns IT strategy with organizational goals, and ensures secure, reliable service delivery in a DoD environment.

Lead administration of hybrid Windows, Linux, and Solaris server environments at Camp Humphreys. Manage VMware virtualization, enterprise applications, SAN storage, backups, networking, patching, system hardening, and disaster recovery. Lead system administrators, ensure compliance with DISA STIG and security standards, and support secure-facility operations, including on-call maintenance and occasional travel.

Coordinates operational communications, advisories, standard operating procedures, directives, and outage notifications for a government IT environment. Manages notification plans, repositories, distribution lists, service portals, banners, blogs, email, and collaboration channels. Communicates critical incidents and supports planned deployments and releases. Develops automation solutions integrating ServiceNow, Office 365, NewBridge, and RingCentral for real-time incident and service updates.

Designs, deploys, modernizes, and maintains hybrid physical, virtual, and cloud infrastructure for Department of State systems. Responsibilities include Infrastructure as Code, containerization, automated provisioning, configuration-drift remediation, Windows and Linux platform support, cloud compliance, security audits, capacity management, vendor coordination, and adoption of converged or hyperconverged infrastructure.

Designs, develops, and maintains hybrid VPC and global IT infrastructure for a federal customer. Assesses architecture impacts, migration risks, supportability, standards compliance, and technology options. Produces architecture diagrams, risk analyses, recommendations, and infrastructure standards documentation. Collaborates with stakeholders, review boards, committees, and working groups while supporting long-range planning, governance, service consolidation, and improved infrastructure delivery.