Engage existing and prospective customers through outbound calls, address concerns, document feedback, maintain customer relationships, identify sales opportunities, process orders, track shipments, assist with quotes and pricing, and meet performance targets. The role also communicates customer feedback to leadership and supports operational improvements. This is an onsite call center position requiring reliable transportation, physical access throughout the facility, and the ability to lift at least 30 pounds.

Conduct outbound calls to existing and prospective customers, provide customer service, resolve concerns, maintain customer records, process orders, track shipments, assist with pricing and quotes, identify sales opportunities, and meet performance targets. The role also gathers customer feedback and communicates insights to senior leadership to support operational and service improvements.

Manage high-volume accounts receivable activities, including account reconciliation, payment application, unapplied cash investigation, chargeback resolution, and customer dispute support. Provide extensive call center assistance, maintain accurate documentation, generate aging reports, and support month-end close and compliance requirements. The role requires balancing multiple ERP systems, using advanced Excel and SharePoint, communicating professionally with customers and internal teams, and working independently from the Orlando office.