Customer Development Specialist
(Outbound Call Center Customer Service and Sales)
Location: Orlando, FL
Reporting to: National Sales Manager
What You'll Do
Job Summary: We are seeking a motivated and enthusiastic Customer Development Specialist to join our team. The ideal candidate will enjoy engaging with customers over the phone, understanding their concerns, and helping to increase sales. This role involves gathering feedback on issues and communicating them to senior leadership to improve overall operations and customer service. You will be responsible for maintaining and growing relationships with key customers, ensuring high levels of customer satisfaction, and supporting sales initiatives.
Key Responsibilities:
- Provide exceptional customer service and build strong relationships with customers.
- Make outbound calls to existing and potential customers to understand their needs and concerns.
- Gather and document customer feedback on issues and concerns, and maintain accurate records of customer interactions and sales activities.
- Address concerns effectively, fostering long-term relationships, and problem solve to fix issues.
- Communicate customer feedback to senior leadership to drive operational improvements.
- Identify opportunities to increase sales by offering relevant products or services.
- Process orders, track shipments, maintain accurate records, and assist with pricing, quotes.
- Achieve and exceed targets and performance metrics.
What You'll Need
Minimum Qualifications
- Strong verbal and written email communication skills
- Prior call center, customer service relations, and/or sales experience
- Proficiency with Microsoft Office and email
- Comfortable in a fast-paced environment, and open to learning and adapting
- Must be able to work in a team environment
- Proactive and customer-focused approach
- Must have reliable transportation and be able to commute to the Orlando site as required
- Must have the ability to work in a Call Center environment where frequent interruptions may occur.
- Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations
- Able to lift minimum of 30 lbs for trade show material and product
Preferred Qualifications
- Prior experience in outbound sales or account management preferred
- CRM experience preferred
- Prior automotive experience is not essential, but would be helpful
Skills Required
- Strong verbal and written email communication skills
- Prior call center, customer service relations, and/or sales experience
- Proficiency with Microsoft Office and email
- Ability to work in a fast-paced environment and adapt to learning new processes
- Ability to work in a team environment
- Proactive and customer-focused approach
- Reliable transportation and ability to commute to the Orlando site as required
- Ability to work in a call center environment with frequent interruptions
- Ability to work in environments with variable noise, lighting, and temperature conditions and access all building areas without limitations
- Ability to lift at least 30 pounds for trade show materials and products
- Prior outbound sales or account management experience
- CRM experience
- Prior automotive experience
What We Do
All Star Auto Parts is a brand of TERREPOWER (formerly BBB Industries). A nationwide distributor serving collision centers, tire dealers and repair shops, All Star offers one of the industry’s largest selections of OEM alloy, chrome, and steel wheels, as well as an extensive inventory of remanufactured OEM auto lights, CAPA certified new lights and OEM replacement mirrors. Known for exceptional service and rapid delivery, All Star is redefining the auto parts experience across the U.S. Learn more at www.allstarautoparts.com.
