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Handle sales enquiries, coordinate client requirements, prepare quotations, follow up on leads, and convert opportunities into orders. Conduct client site visits, support project planning and execution, coordinate internal teams, vendors, and contractors, maintain CRM records, and monitor project progress. Manage maintenance complaints, after-sales service, AMC renewals, customer satisfaction, reporting, and issue escalation.

Own strategic corporate accounts for indoor landscaping solutions, serving as the primary client contact and driving retention, renewals, upselling, and account growth. Develop account plans, negotiate commercial terms, coordinate design, installation, horticulture, and maintenance delivery, manage escalations, conduct business reviews, maintain CRM records, forecast revenue, and lead a KAM team. Engage facilities, HR, workplace design, procurement, and executive stakeholders while providing client feedback for service and product improvements.