The Role
Handle sales enquiries, coordinate client requirements, prepare quotations, follow up on leads, and convert opportunities into orders. Conduct client site visits, support project planning and execution, coordinate internal teams, vendors, and contractors, maintain CRM records, and monitor project progress. Manage maintenance complaints, after-sales service, AMC renewals, customer satisfaction, reporting, and issue escalation.
Summary Generated by Built In
Key Responsibilities1. Sales Enquiry & Client Coordination
- Handle incoming sales enquiries through calls, WhatsApp, email, referrals, and other channels.
- Understand client requirements and coordinate with the internal team for suitable solutions.
- Prepare and share quotations, proposals, and basic commercial details with clients.
- Follow up regularly on open enquiries and convert enquiries into confirmed orders.
- Maintain proper records of leads, enquiries, discussions, quotations, and order status.
- Build and maintain good relationships with existing and prospective clients.
- Visit client sites to understand project requirements, site conditions, measurements, and execution requirements.
- Coordinate with the design and project teams for site feasibility and project planning.
- Support preparation of project scope, BOQ, material requirements, and execution schedules.
- Coordinate with vendors, contractors, supervisors, and site teams during project execution.
- Monitor project progress and ensure work is completed as per agreed scope, quality standards, and timelines.
- Identify site-related issues and coordinate with the concerned team for timely resolution.
- Conduct regular site visits and provide progress updates to management and clients.
- Maintain accurate and updated customer and project information in the CRM system.
- Record all enquiries, follow-ups, site visits, quotations, orders, project status, and customer communications.
- Ensure timely follow-up on pending leads and opportunities.
- Maintain customer history and project documentation for future reference.
- Prepare regular reports on enquiries, conversions, projects, pending actions, and customer complaints.
- Coordinate with clients for post-installation maintenance requirements.
- Receive and register maintenance complaints/service requests.
- Schedule site visits and coordinate with maintenance teams for resolution.
- Monitor closure of complaints within the committed timeline.
- Follow up with clients after service completion to ensure satisfaction.
- Identify recurring maintenance issues and highlight them to the management for corrective action.
- Support AMC renewal and other post-sales opportunities.
- Coordinate closely with Sales, Design, Procurement, Project Execution, Finance, and Maintenance teams.
- Ensure proper communication of client requirements to the relevant internal teams.
- Track material requirements and delivery schedules wherever required.
- Follow up on pending actions and ensure timely closure.
- Escalate commercial, operational, quality, or customer-related issues to management.
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The Company
What We Do
Gamlaa creates bespoke biophilic experiences that integrate nature into workplaces and built environments. Its services span biophilic design and consultation, installation, plant care and maintenance, and seasonal refreshes. The company combines horticultural knowledge with interior design to deliver living walls, office landscaping, planters, and ongoing greenery solutions intended to improve air quality, wellbeing, focus, and productivity for corporate clients across India.
