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Plans and performs quality audits of customer calls, sales communications, CRM records, quotations, follow-ups, and confirmed bookings. Identifies errors and process gaps, escalates critical issues, provides structured feedback, conducts coaching and refresher training, tracks corrective actions, and prepares quality reports for management while coordinating with sales and operations teams.

Coordinates administrative and executive-office activities for the Managing Director, including calendar and meeting management, travel arrangements, expense reports, correspondence, presentations, minutes, issue follow-up, and confidential communications. The role prioritizes requests, coordinates with departments, summarizes projects, and supports management decision-making. Strong organizational, communication, multitasking, follow-up, problem-solving, and Microsoft Office skills are required, along with fluency in Gujarati, English, and Hindi.

Manage travel leads from initial contact through confirmed booking. Assess customer requirements, create customized itineraries and quotations, explain package details, follow up through CRM, handle changes and payment processes, collect booking documents, and coordinate with operations teams to finalize flights, hotels, tours, transfers, invoices, and confirmations. Performance is measured by lead follow-up, conversion, quotation and booking accuracy, response time, CRM accuracy, and customer service.

Manage travel leads, understand customer requirements, create customized packages and quotations, explain itineraries, follow up, and convert inquiries into bookings. Handle booking documents, payment links, transaction records, CRM updates, and customer requests. Coordinate with operations teams on flights, hotels, tours, transfers, costing, and confirmations while maintaining accurate booking information and providing clear customer service.