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Manage rent arrears, rent collection, income maximisation, payment plans, tenancy sustainment and financial inclusion for vulnerable customers. Provide advice and referrals on benefits, debt and money management; support eviction processes and colleagues. Maintain rent accounts and tenancy records, administer petty cash, monitor income and expenditure, generate rent statements, submit performance information and produce reports. Travel to local properties, handle sensitive information and work flexibly during operating hours.

Supports regional asset management programs involving housing stock acquisitions, disposals, transfers, rationalization, and home ownership initiatives. Manages option appraisals, resident consultations, property sales, contracts, budgets, stakeholder relationships, reporting, and project delivery through completion. Maintains asset records, monitors contractor performance, ensures compliance with policies and statutory requirements, and contributes to continuous process improvement.

Manage property disrepair claims for a housing association from Letter of Claim through closure. Responsibilities include investigating cases, preparing court papers and witness statements, liaising with residents, solicitors, contractors and internal teams, negotiating settlements, handling complaints, tracking deadlines and KPIs, minimizing financial liability, analyzing trends, and supporting service improvements.

Support the complete lettings process for empty social housing properties, from receiving notice through tenancy creation. Responsibilities include preparing customer communications, updating housing applications, advertising properties, completing affordability and pre-tenancy checks, supporting digital tenancy sign-up, preparing documentation, creating tenancies, and completing CORE forms. The role requires strong customer service, communication, organisation, attention to detail, and compliance with safeguarding, health and safety, equality, and data protection requirements.

Lead a team of 8–10 complaints professionals, overseeing performance, case allocation, quality assurance, fair investigations, regulatory compliance, and customer resolution. Coach and develop team members, promote an empathetic customer-first culture, support complex escalations, and identify continuous service improvements from feedback and complaints. Collaborate with senior leaders and business insight teams to improve processes, meet service standards, and deliver against consumer standards and satisfaction measures.

Provides high-level executive administrative and operational support to the Chief Officer and directorate. Responsibilities include complex diary and travel management, email and meeting administration, board papers, reports, presentations, proofreading, stakeholder communication, complaint handling, digital file management, event coordination, expense reconciliation, and project support. The role requires discretion, strong organisation, writing and communication skills, proficiency with Microsoft Office, SharePoint and basic AI tools, and occasional travel across the UK.

Supports Project and Programme Managers in delivering Riverside’s business transformation portfolio. Responsibilities include maintaining plans, schedules, budgets, project documentation, status reports, risk and issue logs, governance records, and change controls. The role facilitates meetings, coordinates communications, supports financial and benefits tracking, validates reporting, manages dependencies, and promotes project governance and continuous improvement across stakeholders.

Supports accounts payable by processing supplier invoices, matching purchase orders, preparing payment runs, maintaining financial records, reconciling statements, resolving routine queries, and communicating with suppliers and colleagues. The apprentice will use finance systems, follow procedures, attend training, work toward a Level 2 AAT qualification, and develop professional finance and accounting skills.

Provides administrative coordination for property repairs, compliance works, technical projects, and voids operations. Maintains jobs, work-in-progress records, inboxes, CRM cases, appointments, costs, and contractor paperwork. Liaises with residents, contractors, contract managers, supervisors, surveyors, and internal teams; arranges access, investigates complaints, responds to customers, updates records, and produces reports. Supports timely, compliant service delivery and may travel to other UK offices.

Manage rent arrears, rent collection, payment plans, income maximization, and tenancy sustainment for vulnerable and diverse customers. Provide financial guidance, benefit and debt signposting, and support eviction cases. Maintain rent accounts, tenancy and financial records, administer petty cash, monitor income and expenditure, generate rent statements, submit returns, and produce reports. Collaborate with colleagues, safeguard customers, maintain confidentiality, and travel between properties as required.