Job Title: Office Administrator
Contract Type: Permanent
Salary: £23,473.49 per annum (£25,771.67 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Speke, Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as an Office Administrator
You will provide comprehensive office administration support by undertaking clerical and coordination activities to support delivery of environmental services.
Representative for a designated geographical area to ensure that all issues regarding the buildings, office equipment, servicing and maintenance are resolved promptly.
About you
We are looking for someone with
• Demonstrable track record of providing administrative services.
• Experience of maintaining databases.
• Experience of organising meetings and liaising with suppliers.
• Proficient with Microsoft Word, PowerPoint and Excel.
• Ability to show initiative and propose solutions to issues identified.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
• Create and maintain filing and database records, ensuring they are current, accurate and compliant with relevant policies and procedures.
• Prepare communications and maintain the service’s intranet site as required, ensuring that the document library is compliant with the relevant protocols and that content is accurate and well organised.
• Compile information and prepare documents in a variety of formats including copy and audio typing, formatting and review.
• Support the National Environmental Services Manager with non-sensitive HR activity such as time and attendance/absence recording to ensure timely submission of information.
• Support budget management activities; including processing invoices and monitoring expenditure against budget as required.
• Oversee the placing of orders including sub-contractors, office supplies, waste, vehicles, fuel and plant ensuring goods are receipted and invoices are processed in accordance with procedures to ensure that sites are adequately resourced.
• Perform other general clerical duties to support the service, e.g. photocopying, reception duties, resolving queries from colleagues and mail handling.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Other duties will depend on the specific needs of the team and/or the location of the role and may include; main key holder, key holder support, first aider, compliance checks, local facilities support and stakeholder support.
• Contribute to the continuous improvement of processes and procedures
• Ensure that all data protection requirements are met in accordance with the Group’s policies, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policies, procedures and statutory requirements.
• Attend and contribute to training courses as required
Additional Information
• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
Person specification
Knowledge, Skills and Experience
Essential
• Demonstrable track record of providing administrative services.
• Experience of maintaining databases.
• Experience of organising meetings and liaising with suppliers.
• Proficient with Microsoft Word, PowerPoint and Excel.
• Ability to show initiative and propose solutions to issues identified.
• Results focused with the ability to take ownership of tasks.
• Excellent team player who can work flexibly to meet business requirements
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business
Desirable
• Business administration qualification
About Us
Our Values and Behaviours
Creating an Inclusive Environment
Skills Required
- Demonstrable track record of providing administrative services
- Experience maintaining databases
- Experience organizing meetings and liaising with suppliers
- Proficiency with Microsoft Word, PowerPoint, and Excel
- Ability to show initiative and propose solutions to identified issues
- Results-focused with the ability to take ownership of tasks
- Ability to work flexibly as an excellent team player
- Excellent attention to detail and ability to work under pressure, meet deadlines, and manage conflicting priorities
- Customer-focused with excellent written and verbal communication skills
- Business administration qualification
What We Do
The Riverside Group is a UK charitable housing association and social-purpose organization providing affordable and social housing, care and support services across England and Scotland. Managing more than 75,000 homes, it serves over 140,000 people through housing, retirement living, homelessness services, tenancy support, community programs, and homeownership offerings. Riverside also develops homes, revitalizes neighborhoods, and operates commercial activities to support its social mission.
