Supports the CEO, CFO, and COO by managing calendars, correspondence, meetings, travel, expenses, action items, governance, stakeholder logistics, and executive communications. The role acts as a trusted gatekeeper, prepares briefing materials, coordinates executive and annual general meetings, supports special projects, and helps maintain seamless office and executive support operations.

Manage relationships with high-profile songwriters, composers, and publishers; support catalogue administration, work registration, royalty payments, claims, documentation, and account queries. Use CRM and SOCAN systems to track cases, resolve issues, analyze earnings, and coordinate domestic and international adjustments. Provide bilingual English and French telephone and email support, collaborate across teams, and represent SOCAN at industry events.

Serves as SOCAN’s first point of contact for applicants, members, and the public. Processes membership applications, ID verification, profile updates, territory agreements, and terminations through phone, email, and online cases. Performs accurate data entry, meets service-level targets, identifies communication trends, supports membership projects, and backs up the administrative team. Requires strong customer service, communication, organization, technology, and telephone skills.