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Supervises and trains mutuel clerks in policies, procedures, wagering operations, customer service, and cash handling. Resolves patron complaints, handles taxable wagers, monitors schedules and breaks, coordinates security support during conflicts, maintains records, and ensures departmental resources and staffing are managed effectively. The role requires reliable attendance, flexibility for evenings, weekends, holidays, and occasional overtime, along with compliance with regulatory licensing requirements.

Accurately times horse workouts and trial races, records and enters timing data, distributes reports, coordinates workout rules and first-time starters, and alerts ambulances, outriders, and security during track accidents. Requires dependable attendance, schedule flexibility, occasional overtime, and the ability to obtain and maintain a Texas Racing Commission license.

Determines and records the official finishing order for horse races, communicates placings to stewards, mutuels, and chart callers, and maintains race records. Operates tote board and photo finish systems, stops betting at race start, processes entries and registration documents, answers phones, and completes placing documentation. Requires knowledge of racing rules, strong communication and customer service skills, English proficiency, regulatory licensing, and the ability to work in a fast-paced, noisy environment.

Supports racing safety initiatives and compliance administration under the Safety Director. Prepares reports and correspondence, assists horsemen with HISA registration, maintains spreadsheets and digital records, uploads measurements and work orders, records meeting minutes, supports inspections and events, and manages administrative assignments. Requires accurate data entry, strong communication, confidentiality, flexibility for weekends and holidays, and frequent proximity to horses and outdoor conditions.