Manages delinquent HOA assessments and fees, payment plans, attorney referrals, and collection documentation. Reconciles receipts, prepares collection and bad-debt reports, and supports association onboarding. Oversees submeter utility accounts, including meter assignments, troubleshooting, billing communication, and data accuracy. Collaborates with homeowners, community managers, boards, attorneys, and accounting teams while handling occasional court hearings or mediations.

Coordinates mailroom operations, including preparing, sorting, scanning, routing, and tracking HOA mail. Maintains office, kitchen, and supply inventories; operates and reports issues with office equipment; codes invoices; greets visitors; routes calls; responds to resident requests; updates property management records; and provides general administrative support.

Manage a portfolio of 8–10 condominium and HOA communities while serving as liaison to boards, homeowners, and vendors. Responsibilities include overseeing budgets, contracts, bidding, inspections, projects, financial reporting, vendor performance, and board meeting follow-up. The role requires building trusted relationships, communicating proactively, managing competing priorities, conducting regular site visits, and attending meetings outside normal working hours.