Manage key client accounts from planning through execution, maintaining strong relationships, coordinating cross-functional creative and marketing teams, and delivering campaigns on time and within budget. Translate client needs into actionable briefs, present strategies and performance reports, resolve concerns, identify upselling opportunities, support account profitability, and mentor client servicing executives.

Identifies and qualifies prospects, conducts outbound outreach, schedules meetings, prepares tailored proposals and pitches, and nurtures opportunities through the sales pipeline. Collaborates with creative, strategy, and account teams to match client needs with agency solutions. Tracks lead-generation and conversion metrics, researches market trends and competitors, and represents the agency in client meetings and marketing events.