Rioconn Interactive Pvt. Ltd.

Sr. Client Success Manager

Posted 21 Days Ago

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Daskroi, Ahmedabad, Gujarat, IND

In-Office

Senior level

Agency • Design • App development • SEO

The Role

Manage key client accounts from planning through execution, maintaining strong relationships, coordinating cross-functional creative and marketing teams, and delivering campaigns on time and within budget. Translate client needs into actionable briefs, present strategies and performance reports, resolve concerns, identify upselling opportunities, support account profitability, and mentor client servicing executives.

Summary Generated by Built In

Manage end-to-end servicing of key client accounts, ensuring seamless communication, timely execution, and exceptional client satisfaction.

Build and nurture strong client relationships by understanding business objectives, identifying opportunities, and providing strategic solutions.

Lead campaign planning and execution by collaborating with Creative, Copy, Design, Digital, Production, and Strategy teams.

Translate client requirements into clear, actionable briefs and ensure alignment across internal stakeholders.

Drive brainstorming sessions and contribute innovative campaign ideas that align with client goals and market trends.

Present campaign concepts, strategies, timelines, and performance reports to clients with confidence and clarity.

Monitor project timelines, budgets, deliverables, and account profitability to ensure smooth execution.

Proactively identify opportunities for account growth, upselling, and long-term partnerships.

Resolve client concerns efficiently while maintaining high service standards and strengthening client trust.

Mentor and guide Client Servicing Executives, ensuring effective team collaboration and continuous development.

Requirements

3–5 years of experience in Client Servicing or Account Management, preferably in an advertising, branding, or digital marketing agency.

Strong experience managing multiple client accounts and coordinating cross-functional teams.

Excellent communication, presentation, negotiation, and interpersonal skills.

Strong understanding of branding, digital marketing, and integrated marketing campaigns.

Ability to manage multiple projects, timelines, and priorities in a fast-paced environment.

Solution-oriented mindset with excellent problem-solving and stakeholder management skills.

Proficiency in MS Office, Google Workspace, and project management tools.

A proactive attitude with a passion for client success, relationship building, and delivering impactful campaigns.

Benefits

Advanced client and account management for high-value brands.
Leadership in managing large, cross-functional creative teams.
Strategic business development and client retention practices.
Integrating data analytics and creative strategy for marketing success.
Building thought leadership through insight-driven communication and execution

Skills Required

3-5 years of experience in client servicing or account management
Experience in an advertising, branding, or digital marketing agency
Experience managing multiple client accounts and coordinating cross-functional teams
Excellent communication, presentation, negotiation, and interpersonal skills
Strong understanding of branding, digital marketing, and integrated marketing campaigns
Ability to manage multiple projects, timelines, and priorities in a fast-paced environment
Solution-oriented mindset with strong problem-solving and stakeholder management skills
Proficiency in MS Office, Google Workspace, and project management tools
Proactive attitude with a passion for client success, relationship building, and impactful campaigns

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The Company

94 Employees

Year Founded: 2009

What We Do

Rioconn Interactive Pvt. Ltd. is an Ahmedabad-based advertising and digital agency that combines creativity with measurable business impact. It partners with brands on branding and creative communication, social media marketing, performance marketing, SEO, website design and development, and content strategy and production. With more than 90 professionals, Rioconn delivers integrated, cross-channel campaigns and customized marketing solutions designed to build memorable experiences and results.