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Manage and grow client accounts through relationship building, strategic account planning, contract negotiation, renewals, customer support, and upselling. Identify expansion opportunities, meet sales targets, collaborate with internal teams, maintain accurate CRM records, and report on pipeline and account performance.

Monitor and support a global WAN in a 24/7 rotational-shift environment. Responsibilities include monitoring network links and devices, troubleshooting connectivity, latency, packet loss, routing, and switching issues, managing incidents within SLAs, coordinating with ISPs, escalating critical problems, and maintaining operational documentation and handover notes.

Supports global WAN operations by monitoring infrastructure, troubleshooting routing, switching, BGP, connectivity, latency, and packet-loss issues. Manages shift operations, prioritizes and escalates incidents, coordinates with ISPs and vendors, executes approved network changes, performs root cause analysis, maintains documentation, and guides support associates in a 24/7 environment.

Provides first-level IT customer support through a ticketing system, troubleshooting standard hardware, networking, application, access, and permission issues. Manages incidents, requests, changes, ticket queues, escalations, customer updates, and knowledge-base documentation. Coordinates corporate hardware shipments, returns, replacements, and asset management across global regions. Requires at least two years of IT experience, Windows and macOS knowledge, English fluency, and availability for EMEA and APAC office hours.

Lead high-severity IT incident response calls, coordinate global support engineers, direct triage and resolution, investigate root causes, communicate impacts across management levels, and implement process or infrastructure changes that reduce future risk. The role supports Field IT and Operations teams across large-scale data center and WAN networking environments.

Configure, deploy, and support enterprise WAN solutions, including circuits, routers, switches, SD-WAN, routing protocols, VPNs, firewalls, and network policies. Monitor and optimize WAN performance, troubleshoot Layer 2 and Layer 3 issues, coordinate with ISPs, maintain network documentation, and provide L2/L3 incident support. Participate in change and incident management processes.

Drives revenue growth by developing new business, managing key customer accounts, selling customized AV and IT solutions, and meeting sales targets. Responsibilities include lead generation, client presentations, proposal and quotation development, commercial negotiations, CRM and pipeline management, sales forecasting, payment coordination, customer retention, and identifying upselling opportunities. The role collaborates with pre-sales, technical, delivery, and finance teams while monitoring market and competitor activity.

Manages and grows client accounts by building relationships, understanding business needs, and driving revenue through upselling, cross-selling, and new business development. Delivers product demonstrations, sales presentations, and proposals; monitors market and competitor trends; collaborates with internal teams to resolve issues and ensure delivery; and reports on sales performance and client feedback.

Leads enterprise-wide major incident response for globally distributed, mission-critical infrastructure. Serves as executive Incident Commander for P0/P1 outages, orchestrates cross-functional war rooms, directs triage and resolution, and advises senior leadership. Establishes incident governance, SLAs, response protocols, business continuity, and resilience initiatives. Oversees root-cause analysis, post-incident reviews, preventive engineering, automation, monitoring, playbooks, and training. Requires deep networking and distributed-systems expertise, cloud familiarity, and leadership in 24x7 environments.

Provides Level 2 operational support for global WAN infrastructure in a 24/7 environment. Responsibilities include troubleshooting routers, links, and BGP routing; configuring Cisco and Juniper devices; monitoring infrastructure; resolving escalations; coordinating with ISPs and vendors; supporting outages, migrations, and upgrades; and preparing incident documentation and root cause analyses.