Handle customer queries through email, chat, social media, WhatsApp, and other non-voice channels. Resolve issues involving orders, deliveries, refunds, returns, payments, and products; coordinate with internal teams; maintain interaction records; identify recurring concerns; follow brand communication standards; and meet response, resolution, quality, and satisfaction targets.

Supports end-to-end recruitment coordination, candidate sourcing and screening, interview scheduling, offer documentation, pre-joining engagement, and hiring data maintenance. Also assists with employee onboarding, documentation, HR records, attendance and payroll inputs, employee lifecycle processes, exits, and day-to-day HR operations. The role requires strong communication, follow-up, coordination, organization, attention to detail, and proficiency with Excel or Google Sheets.

Management Trainee working on ambiguous, cross-functional business problems across analytics, strategy, operations, e-commerce, supply chain, and growth. Responsibilities include structuring hypotheses, analyzing large datasets, building dashboards and models, identifying process improvements, recommending solutions, and implementing projects with functional leaders. The role requires independent ownership, strong quantitative reasoning, clear communication, and the ability to turn analysis into measurable business outcomes.