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Supports daily club operations by helping with cleaning, opening and closing procedures, member greetings, safety, and cross-department activities. The role focuses on delivering an excellent member experience, collaborating with teams, and assisting wherever needed in a fast-paced environment.

Handle member queries and requests through chat, telephone, and email. Process membership issues accurately and efficiently while delivering high-quality customer service. Work fully office-based at the Nottingham membership hub, engaging with members, meeting targets, and contributing to a fast-paced, supportive team environment.

Supports daily club operations across departments to ensure member safety and an excellent experience. Responsibilities include cleaning, opening and closing the club, greeting members, and assisting teams as needed. The role requires strong customer service, communication, teamwork, and adaptability in a fast-paced environment. An Emergency Response Qualification is desirable but not essential.

Lead and mentor a sales team in a premium health and wellness club. Drive individual and club membership sales targets, analyze sales data and performance metrics, incorporate member feedback, and optimize team strategies. The role requires strong leadership, commercial thinking, communication, and a commitment to delivering an excellent prospect and member experience. Evening, weekend, and public holiday work may be required.

Conducts outbound phone sales to prospective members, promotes health club values and services, gives club tours, achieves individual and team sales targets, and onboards new members while providing premium after-care. The role is primarily office-based and includes evening, weekend, and public holiday work as required.

Make high-volume outbound calls to members who are leaving or have missed payments, with the goal of retaining memberships and reducing company attrition. Manage workload independently, deliver customer service, identify commercial opportunities, and help maximize membership growth and revenue in a fast-paced health and leisure environment.

Lead, mentor, and develop a team of sales consultants while driving individual and club-wide membership sales targets. Analyze sales data, performance metrics, and member feedback to optimize team strategies and deliver an exceptional prospect and member experience. The role requires strong leadership, commercial thinking, communication, and collaboration, with evening, weekend, and public holiday availability as needed.

The Sales Consultant will prospect and engage prospective members primarily by phone, promote the company’s health and wellness values, conduct club tours, achieve individual and team sales targets, and onboard new members with premium after-care. The role requires evening, weekend, and public holiday availability. Candidates should be target-driven, organized, passionate about health and fitness, self-motivated, and committed to delivering a high-quality sales experience.

Lead, coach, and motivate a sales team to exceed acquisition, retention, and membership targets. The role involves planning sales activity, monitoring KPIs, analyzing performance data, engaging prospects and members on the club floor, and improving the customer journey. The manager will develop high-performing teams and drive sustainable growth while working evenings, weekends, and public holidays as needed.

Handle member queries and requests through chat, telephone, and email; process membership issues accurately and efficiently; engage members to deliver excellent service; make outbound calls; meet performance targets; and contribute to a fast-paced, team-focused membership support environment. This is a fully office-based role requiring reasonable commuting distance to the membership hub.