Would you like to join Europe’s leading premium health and wellness group?
Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!
Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.
Based at a hub within our Heston David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.
*This is an on site role, located at our Heston membership hub*
We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential
Our perks:
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you:
- Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
- Exceptional customer service skills
- A drive to hit targets
- Resilient with the ability to thrive in a fast-paced environment
- Excellent communication and organisation skills
- You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.
Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
Heston, Membership UKSkills Required
- Experience in outbound calling and handling customer queries
- Previous call centre experience
- Exceptional customer service skills
- Ability and motivation to hit targets
- Resilience and ability to thrive in a fast-paced environment
- Excellent communication and organisational skills
- Reasonable commuting distance to the Heston hub
What We Do
David Lloyd Clubs operates premium health and wellness clubs across the UK and mainland Europe. Its facilities include gyms, swimming pools, tennis and other racquet sports, group exercise studios, spas, family activities, children’s areas and Clubrooms. The company provides memberships designed to support fitness, recreation, relaxation and family time, serving more than 800,000 members through 149 clubs and employing over 11,500 team members.
