Provides hands-on IT support and systems administration across multiple locations. Responsibilities include troubleshooting hardware, software, connectivity, telecommunications, applications, and workplace systems; deploying and managing endpoints; administering Microsoft 365 users and access; supporting networks, cybersecurity, and identity management; maintaining inventory and documentation; coordinating vendors; and contributing to technology projects, automation, and process improvements.

Leads Roof Above’s scattered-site housing portfolio, including permanent supportive housing, transitional housing, and rapid rehousing. Oversees program operations, staff leadership, budgets, compliance, service quality, landlord and community partnerships, participant support, data integrity, and performance outcomes. Develops program plans, manages critical incidents, ensures regulatory and grant requirements are met, and drives continuous improvement across multiple housing programs serving individuals experiencing homelessness.