Associate Vice President of Scattered Sites

ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider.  Our mission is to unite our community to end homelessness, one life at a time.  Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach more than 1,400 individuals every day across 10 campuses in Charlotte.  

POSITION SUMMARY

The Associate Vice President of Scattered Site Housing provides leadership and oversight for Roof Above’s Scattered Site Housing portfolio, including Permanent Supportive Housing, Transitional Housing, and Rapid Rehousing programs. Reporting to the Vice President of Supportive Housing, this position is responsible for program operations, service quality, staff leadership, financial management, compliance, and performance outcomes. The Associate Vice President supports program leaders in delivering high-quality, person-centered services while ensuring programs align with organizational goals, regulatory requirements, and Roof Above’s mission and values.

Program Portfolio (Subject to Change)

• Shared Housing (MeckHOME/Link)
• Homeless to Homes / HOPWA
• Rapid Rehousing / Transitional Housing
• Meck FUSE
• Homeful Housing at Hillrock

ESSENTIAL FUNCTIONS

• Provide leadership and oversight for assigned Scattered Site Housing programs to ensure participants receive consistent, person-centered services that support housing stability and long-term success.
• Translate organizational goals and housing strategies into program-level plans, priorities, and measurable performance outcomes.
• Supervise, coach, and develop program leaders through regular supervision, performance management, and leadership development.
• Promote trauma-informed, harm-reduction, crisis intervention, and person-centered practices across all assigned programs.
• Support program leaders in addressing landlord relations, tenancy concerns, housing retention challenges, and successful transitions as program assistance ends.
• Maintain strong partnerships with landlords, property managers, housing providers, and community stakeholders to increase housing opportunities and support participant success.
• Provide leadership regarding complex participant situations and coordinate clinical consultation or community resources when needed.
• Lead responses to critical incidents, participant concerns, and operational challenges; ensure appropriate documentation, follow-up, field safety practices, and escalation as needed.
• Collaborate with the Associate Vice President of Single Site Housing, Shelter Services, and Unsheltered Services teams to support referrals, transitions, and continuity of care.
• Partner with the Vice President of Housing in developing and managing program budgets; monitor expenditures and identify resource needs.
• Ensure compliance with grant, contract, regulatory, and organizational requirements, including timely and accurate documentation, reporting, and program monitoring.
• Monitor program outcomes, service quality, and data integrity; utilize performance data to identify trends and implement improvement strategies.
• Foster and maintain effective relationships with community partners, healthcare providers, landlords, property management companies, and funders.
• Perform other duties as assigned and demonstrate a commitment to Roof Above’s mission and values.

EDUCATION, EXPERIENCE, AND SKILLS

• Master’s degree in Social Work, Human Services, Counseling, Public Administration, or a related field required. Relevant professional licensure preferred.
• Minimum of five (5) years of progressive supervisory or management experience in housing, homeless services, behavioral health, or a related human services field.
• Experience leading multiple community-based housing programs with responsibility for staff supervision, operational performance, compliance, and budget management preferred.
• Demonstrated experience leading scattered site, rapid rehousing, permanent supportive housing, rental assistance, or other community-based housing programs.
• Experience serving individuals experiencing homelessness using person-centered, trauma-informed, and housing-focused approaches.

• Significant experience supporting individuals living with mental illness, substance use disorders, and co-occurring conditions.
• Experience managing rental assistance programs, housing contracts, landlord partnerships, budgets, and community collaborations.
• Knowledge of housing programs, funding sources, fair housing principles, compliance requirements, and industry best practices.
• Experience managing government grants, contracts, and program budgets while meeting performance and reporting requirements.
• Ability to analyze program data, evaluate outcomes, and implement continuous improvement strategies.
• Proficiency with HMIS and other data management systems.
• Strong leadership, collaboration, communication, presentation, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and related business technology platforms.

OUR VALUES:

Heart for the Work 

• We choose this work and embrace this place.
• We practice radical compassion.
• We each do our unique part to end homelessness.

Solution-Oriented

• Grounding ourselves in what we know, we imagine what is possible.
• We are intentional about getting the right people involved and we move towards effective action.
• We are exhaustive in our search for solutions.

Bring Our Best

• We practice self-care, self-awareness, and safety.
• We recognize what we need to let go of to move forward.
• We exercise diligence and grit.

Value Others

• We honor the profound worth of each life, and our work reflects it.
• We meet people where they are and approach others with genuine curiosity.
• We know we cannot do it alone. We are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees