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Provides IT support for software, hardware, networking, internet connectivity, POS systems, printers, and scanners. Documents and routes tickets, collaborates on technical solutions, monitors customer infrastructure, and supports system availability. The role includes customer and team communication, troubleshooting, continuous improvement, and required training on cloud and cybersecurity technologies.

Provides first-level technical support, troubleshooting, ticket documentation, infrastructure monitoring, and customer assistance. Supports desktops, laptops, applications, networks, POS systems, printers, and connectivity issues. Performs server and network patching, escalates tickets, collaborates on technical solutions, and helps improve IT service quality and efficiency.

Design, build, and deploy production agentic AI systems for internal operations and client-facing services. Own AI architecture, agent orchestration, integrations, deployment pipelines, governance, monitoring, and continuous improvement. Develop productized AI offerings, evaluate emerging platforms and LLMs, define KPIs, and connect deployments to measurable business outcomes. Collaborate with executive and engineering teams while establishing the foundation for a scalable AI practice.

Lead Intras Cloud Services’ enterprise sales and partner co-sell strategy, including Microsoft, AWS, and CrowdStrike ecosystems. Build sales playbooks, pipeline operations, team structure, and predictable ARR growth while personally managing complex C-suite deals. Recruit and develop enterprise sales talent, optimize CRM and partner portals, align with marketing on campaigns, and establish revenue performance frameworks. This is an in-office player-coach role in Dallas.

Provides technical support for users and customer infrastructure, resolving software, hardware, network, POS, printer, and connectivity issues. Documents and escalates tickets, assists field service engineers, monitors infrastructure availability, performs server and network patching, optimizes hardware resources, and contributes to continuous improvement of IT solutions. The role is hybrid in the Dallas Metro area and includes required training.

Coordinates client onboarding, expansion, and offboarding activities; schedules business reviews; supports service engagements; tracks consulting hours and billing; reviews consultant invoices; and communicates operational requests across departments. The role requires strong organization, communication, attention to detail, multitasking, and proficiency with project management tools. Preferred experience includes analytical skills, Microsoft Excel, CRM systems, and accounting applications.

Own a portfolio of client accounts across delivery, project management, go-lives, QBRs, renewals, retention, expansion, and adoption. Coordinate with engineering teams to deliver on time and budget, resolve issues, identify account risks, and lead executive client interactions. Gather voice-of-client feedback for delivery and product decisions, manage vendor outreach and quote workflows, and use AI tools to improve client research, analysis, and execution.

Serve as the primary post-sale customer contact by guiding onboarding, training, product adoption, relationship management, issue resolution, and retention. Monitor customer health, satisfaction, usage, and churn metrics; identify expansion opportunities; collect feedback; educate customers on product updates; collaborate with Support, Product, Sales, and Account Management; and maintain accurate CRM records.