Top Tech Jobs & Startup Jobs

Monitor real-time contact center metrics, adjust intraday staffing and schedules, coordinate outages and contingency events, analyze trends, lead week-ahead planning, facilitate onboarding/offboarding, drive process improvements, and act as client/operations point of contact.

Lead automation initiatives in healthcare by defining system architecture, identifying automation scope, collaborating with stakeholders, guiding development and testing teams, validating requirements and test results, and ensuring integration and documentation for large-scale RPA projects.

Manage a small WFM team to build and optimize schedules across multiple sites, ensuring staffing meets SLAs. Handle non-productive time requests, schedule changes, ongoing staffing analysis, weekly staffing reviews, and coordination of meetings and training. Communicate findings, adhere to quality and professional standards, and pursue continuous learning.

Handle inbound and outbound calls to process healthcare claims per process guidelines. Maintain customer satisfaction, update records, use company policies for resolutions or escalations, and meet SLA/TAT and quality standards. Develop basic claims administration knowledge, manage escalations, perform data entry, and support administrative customer-service activities.

Handle claims administration and customer calls (incoming/outgoing), follow process guidelines, update records, resolve or escalate issues, maintain SLA-driven quality and TAT, and support client satisfaction through accurate decision-making and data entry.

Develop and maintain VBA/MS-Access automation solutions to streamline customer operations. Build prototypes, GUIs, and scripts; integrate with mainframes, web/.NET apps, APIs, Outlook, and SQL databases; document systems; perform analysis, testing, and production fixes; mentor and manage delivery of VBA projects.

Lead design and delivery of cloud-native .NET solutions on Azure, provide technical leadership, mentor developers, ensure code quality, and align architecture with business goals while evaluating emerging Microsoft technologies.

Manage and support Oracle and SQL Server databases across environments. Perform routine DBA tasks including performance tuning, backup/recovery, troubleshooting, and SQL query optimization. Work on Windows and Linux, collaborate with cross-functional teams, and provide production support during rotational 24×7 shifts.

Manage general ledger and financial health through reporting, budgeting, forecasts, cost analysis, compliance, audits, and cross-functional advising. Lead finance team, identify cost-reduction opportunities, recommend investments, and present scenarios to management.

Lead and optimize a global PMO: align projects with strategy, manage project managers and delivery (time/budget/quality), oversee documentation, resource scheduling, budgeting, SOW drafting, and cross-functional stakeholder collaboration to drive client satisfaction and international client success.