Top Tech Jobs & Startup Jobs

Lead finance and accounting functions including reporting, budgeting, cost analysis, investment advice, compliance, and financial projections. Oversee finance team, liaise with auditors, identify cost-reduction opportunities, and present scenarios to management to support strategic decisions.

Develop forecasts and 52-week capacity plans for global call center programs; perform statistical analyses, maintain capacity models, guide WFM schedulers, create dashboards/reports, and coordinate staffing with recruiting and operations.

Monitor and optimize real-time contact center operations by analyzing intraday metrics (SLA, ASA, ABAN%), adjusting schedules, producing reports and dashboards, managing exceptions and incidents, supporting skilling workflows, and driving process improvements and contingency responses.

Monitor real-time contact center metrics, adjust intraday staffing and schedules, coordinate outages and contingency events, analyze trends, lead week-ahead planning, facilitate onboarding/offboarding, drive process improvements, and act as client/operations point of contact.

Lead end-to-end delivery of AI, GenAI, analytics, automation, and digital transformation initiatives. Manage multiple projects, define vision and KPIs, oversee technical design and deployments, drive stakeholder engagement, change management, and value realization while ensuring AI governance, security, and performance monitoring.

Lead automation initiatives in healthcare by defining system architecture, identifying automation scope, collaborating with stakeholders, guiding development and testing teams, validating requirements and test results, and ensuring integration and documentation for large-scale RPA projects.

Manage a small WFM team to build and optimize schedules across multiple sites, ensuring staffing meets SLAs. Handle non-productive time requests, schedule changes, ongoing staffing analysis, weekly staffing reviews, and coordination of meetings and training. Communicate findings, adhere to quality and professional standards, and pursue continuous learning.

Handle inbound and outbound calls to process healthcare claims per process guidelines. Maintain customer satisfaction, update records, use company policies for resolutions or escalations, and meet SLA/TAT and quality standards. Develop basic claims administration knowledge, manage escalations, perform data entry, and support administrative customer-service activities.

Handle claims administration and customer calls (incoming/outgoing), follow process guidelines, update records, resolve or escalate issues, maintain SLA-driven quality and TAT, and support client satisfaction through accurate decision-making and data entry.

Develop and maintain VBA/MS-Access automation solutions to streamline customer operations. Build prototypes, GUIs, and scripts; integrate with mainframes, web/.NET apps, APIs, Outlook, and SQL databases; document systems; perform analysis, testing, and production fixes; mentor and manage delivery of VBA projects.