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Responsible for full-cycle recruiting for a healthcare vertical, including sourcing, employment branding, job fairs, campus hiring, and recruitment partnerships. The role also supports hiring-program improvements through root-cause analysis, solution recommendations, and process implementation. Strong communication, analytical, interpersonal, recruiting, selection-method, and Microsoft Office skills are required.

Responsible for end-to-end recruitment for a healthcare vertical, including sourcing, selection, campus hiring, job fairs, employment branding, and recruitment partner coordination. The role also involves analyzing hiring processes, identifying root causes, recommending improvements, and implementing solutions aligned with organizational goals.

Responsible for end-to-end hiring for a healthcare vertical, including recruitment planning, sourcing, employment branding, job fairs, campus hiring, and talent development programs. Partners with talent acquisition stakeholders, analyzes hiring processes, identifies root causes and improvement opportunities, recommends solutions, and implements initiatives aligned with organizational goals. Requires strong communication, analytical, interpersonal, recruiting, and MS Office skills.

Monitors real-time workforce and operational data, adjusts intraday schedules, and supports service-level goals. Analyzes staffing, volume, AHT, SLA, ASA, and abandonment metrics; coordinates overtime and time-off decisions; supports week-ahead planning, onboarding, contingency events, and system outages. Partners with operations and clients, identifies trends, improves workflows, and contributes to special projects and workforce management processes.

Leads healthcare claims administration operations by coaching and developing senior process consultants, monitoring service quality and productivity metrics, handling escalations, auditing calls, delivering training, and driving continuous improvement. The role manages customer satisfaction, service levels, call performance, process quality, compliance with HIPAA regulations, and alignment with client and organizational goals.

Leads customer service associates by managing shifts, monitoring quality and productivity, ensuring schedule adherence, resolving technical and HR concerns, conducting coaching and performance reviews, facilitating team development, maintaining compliance, and preparing operational reports. The role also supports interviews, disciplinary processes, policy updates, and adherence to healthcare privacy and security requirements including HIPAA and HITECH.

Leads customer service teams by monitoring quality, productivity, schedule adherence, and policy compliance. Conducts call reviews, coaching, calibrations, trend analysis, huddles, and performance evaluations. Resolves employee concerns, supports technical issues, manages disciplinary documentation, cascades process updates, prepares operational reports, and ensures compliance with HIPAA, HITECH, URAC, and information-security requirements.

Leads call center teams by managing shifts, monitoring productivity and quality, ensuring schedule adherence, resolving technical and employee concerns, and delivering coaching. Conducts performance reviews, develops individual plans, cascades policy updates, supports compliance with healthcare regulations, prepares operational reports, handles disciplinary processes, and assists with recruiting and team development.

Leads claims administration operations by coaching and developing senior process consultants, monitoring quality and productivity metrics, ensuring client service goals, and driving process improvements. Oversees staffing, training, attendance, quality, and workload distribution while coordinating with operations management. Participates in client discussions, supports team development, resolves operational issues, and promotes compliance with HIPAA and workplace safety standards.

Leads a customer contact center team supporting healthcare-related member and patient experience services. Specific responsibilities were not provided because the job description is pending hiring manager input.