Provide worldwide internal IT support through email, phone, and chat. Resolve technical issues, manage Zendesk tickets, troubleshoot Windows, macOS, network, hardware, and Microsoft 365 problems, document solutions, support IT projects, roll out devices, maintain inventory records, and collaborate with internal IT teams.

Guide Dutch- and English-speaking clients through website projects from welcome calls and requirements gathering to revisions and publication. Consult on website structure, coordinate final changes with designers, manage domain and email transfers, and support a smooth client experience. The role requires explaining digital products clearly, using AI-supported workflows, and collaborating with an international team.

Investigate and resolve production incidents for customer-facing and internal applications, perform root cause analysis, implement sustainable fixes, refactor and test code, maintain documentation, and collaborate with support, developers, and stakeholders to improve application stability and operational processes.