Serve as primary customer contact via phone, email, and chat to resolve inquiries and issues, aim for first-contact resolution, document interactions, escalate complex problems, and collect feedback to improve products and services.

Evaluate software by designing and executing test plans/cases, using tools like Selenium/JUnit/TestNG, identify defects, document issues, and collaborate with developers on improvements in an Agile environment.

Handle customer inquiries via phone, email, and chat; troubleshoot and resolve issues with emphasis on first-contact resolution, escalate complex problems, document interactions, and collect feedback to improve products and services.