Key Responsibilities:
Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.
Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department.
Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information.
Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services
Requirements
Benefits
Skills Required
- Bachelor of Commerce (B.Com)
- Immediate joiner / immediate availability
- Based in Jaipur (onsite)
What We Do
Swaran Soft is an India-based digital transformation and enterprise AI company. It provides agentic AI implementation, transformation consulting, business-process automation, application development, infrastructure services, and AI-powered enterprise systems. Headquartered in Gurugram, it serves global clients across manufacturing, BFSI, healthcare, retail, telecom, government, education, and logistics, with offices in India, the UAE, Europe, and the United States, supporting a growing international customer base.
