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Produce accurate patient, consultant, insurer and NHS invoices, verify billing data, process adjustments/credit notes, meet billing SLAs, support revenue recognition and resolve billing queries. Work with stakeholders and use financial/patient admin systems and Excel for reporting and analysis.

Support implementation and measurement of multi-channel marketing tactics (website, social, offline). Organise open events and GP/consultant-facing activities, develop promotional and point-of-sale materials, liaise with design studio and agencies, manage digital asset usage and stock of printed materials, support PR/communications and stakeholder engagement, and comply with mandatory training.

Handle high-volume inbound and outbound enquiries by phone, email and web; book, reschedule and cancel appointments using CHG systems; liaise with consultants and hospital staff; accurately record interactions in CRM systems; meet KPIs and deliver excellent customer experience.

Process supplier invoices, credit notes and payments; match, code and authorize transactions; handle supplier and patient queries by phone/email; produce management reports; maintain records; support continuous improvement and high-volume query resolution across Credit Control.

Support implementation and measurement of hospital and national multi-channel marketing (website, social, offline). Organise open events and GP seminars, develop consultant-specific and point-of-sale materials, manage creative briefs with design studio and agencies, maintain promotional stock and digital assets, and support marketing growth plans.

Senior executive role responsible for commercial strategy, business development, financial planning, budgeting and performance, contract oversight and leading multidisciplinary teams to drive sustainable growth across NHS, private and other healthcare markets.