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Develops and executes local sales and marketing strategies to grow hospital services. Builds relationships with healthcare referrers, consultants, corporate clients, insurers, and community partners. Coordinates outreach, events, digital and offline campaigns, consultant profile-raising, online presence management, local content, and marketing materials. Uses CRM platforms, reporting, and data analysis while collaborating with central marketing teams and supporting healthcare-compliant promotional activity.

Supports hospital marketing plans across digital, social media, website, and offline channels. Organizes open events, GP seminars, and study days; develops consultant-specific and promotional materials; coordinates with agencies, design teams, and stakeholders; manages creative briefs, branding compliance, digital assets, and printed-material stock. Measures marketing activity and contributes to local growth initiatives.

Provides administrative support to the decontamination unit, production, and management teams. Responsibilities include answering customer calls, coordinating endoscope bookings and deliveries between hospitals, arranging repairs and service contracts, ordering supplies, and maintaining adequate stock levels. The role requires accurate, organized work, effective communication, teamwork, initiative, and the ability to prioritize tasks under pressure.

Handles high-volume inbound enquiries by phone, email, and web platforms; books, reschedules, and cancels appointments; records customer interactions across CRM systems; coordinates with consultants and hospital staff; meets performance targets; and makes outbound calls to patients and stakeholders to convert enquiries.

Conduct qualitative user research, analyze product KPIs and behavioral data, support experimentation and CRO, and create dashboards and insight stories. Translate research and performance data into recommendations for Product, UX, and Digital teams while ensuring research complies with healthcare policies.