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Leads a centralized commercial real estate lease-dispute team, overseeing portfolio disputes, technical billing questions, queue management, service levels, escalations, audit documentation, and resolution quality. Partners with AR, Recoveries, and Accounting to standardize reconciliations, billing adjustments, charge setups, and Excel-based calculations. Coaches six lease analysts, improves first-pass resolution, reports on workload and aging, and expands AR capabilities through documentation and training.

Prepare schedules and workpapers, assist monthly/quarterly close, perform bank and mortgage reconciliations, run/distribute reports, prepare cash receipt/vendor request forms and lender packages, and support ad hoc accounting projects.

Lead design, development, and maintenance of accounting reports and ad hoc queries. Partner with stakeholders and IT to implement system-driven solutions, maintain chart of accounts governance, support testing and UAT, automate processes, and produce board-level financial reports while improving controls and reporting efficiency.

Prepare schedules and workpapers, assist monthly and quarterly close, perform bank and mortgage reconciliations, run and distribute reports, prepare cash receipt and vendor request forms, assemble lender packages, and support ad hoc accounting projects.

Manage the full accounts receivable lifecycle for regional tenants: billing, collections, cash application, account reconciliation, dispute resolution, tenant communication, and recordkeeping in MRI. Support process improvements and collaborate with internal teams to maintain financial accuracy and compliance with lease terms.