Manage import/export logistics: booking and shipment reservations, customs clearance and documentation, freight quotations, Letter of Credit coordination with banks, warehouse coordination, shipment planning, and corrective actions to ensure on-time, in-full deliveries while supporting transportation planning and OHS compliance.

Provide multilingual (Arabic/French) technical support to customers via email, WhatsApp and calls; troubleshoot product issues; assist at international exhibitions; deliver effective customer-facing solutions and technical information.