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Investigates consumer and commercial credit applications by analyzing financial records, verifying credit histories, assessing risks, and preparing credit investigation reports. Monitors accounts for payment abnormalities or defaults, recommends credit limits and payment terms, communicates with applicants, maintains compliant records, and collaborates with internal teams to support timely credit decisions.

Monitors and evaluates welcome calls and fraud investigation activities for accuracy, policy, SOP, regulatory, KYC, and privacy compliance. Documents findings, identifies fraud indicators and recurring errors, prepares quality reports, escalates critical issues, and recommends corrective actions. Provides coaching and training recommendations, supports SOP and scorecard updates, participates in calibration, and contributes to fraud prevention and process improvement initiatives.

Manages marketing and growth expenses, vendor records, receipts, corporate card transactions, contracts, approvals, and budget data. Partners with marketing, growth, finance, and legal to maintain accurate documentation, support compliance, prepare budget reporting, and scale shared payment and contracting processes across the company.

Own payments and mobile analytics across debit, credit, cross-border, and transaction feeds. Define and validate tracking, analyze funnels and user behavior, build dashboards and self-service reporting, monitor payment metrics, support forecasting and financial reporting, and present actionable insights to stakeholders.

Own and maintain the credit card NPV and unit economics model. Build production-ready Python and SQL logic, create datasets covering cohorts, cashflows, losses, funding, fees, and revenue, automate scenario analyses, validate model outputs against portfolio performance, investigate variances, and document implementation-ready specifications.

Build and own semantic and analytics layers for Finance and Marketing & Growth. Develop reliable dbt models across staging, intermediate, and mart layers; design scalable Databricks silver and gold data models; establish dimensional modeling standards; maintain tests, documentation, macros, and CI workflows; and support analysts with model optimization and reliability improvements.

Oversees branch account services, including customer onboarding, account opening and maintenance, KYC/CDD/EDD, customer inquiries, debit card handling, records management, and complaint resolution. Serves as an escalation resource for complex transactions, supports quality assurance, regulatory compliance, operational controls, audits, shift continuity, and process improvement. Provides coaching to junior staff and ensures adherence to banking regulations, internal policies, and risk-management requirements.

Prepare accounting deliverables, bank reconciliations, fixed asset accounting, monthly close activities, financial statements, ledger reconciliations, audit support, and regulatory compliance. Participate in system implementations and UAT, support treasury and cash flow operations, and improve financial reporting processes while maintaining accurate financial data.

Investigate high-risk fraud alerts and complex cases using SQL and transactional, customer, device, and behavioral data. Identify fraud patterns and typologies, evaluate detection rules, recommend controls, and conduct root cause analysis. Build dashboards, reports, and performance metrics for management, operations, compliance, and regulatory use. Collaborate with Fraud Operations, Risk, Product, Engineering, and Compliance to strengthen fraud prevention and analytics capabilities.

Owns business analysis for CRM processes across Salmon’s Growth team. Responsibilities include gathering and formalizing requirements, managing backlogs, writing user stories and acceptance criteria, modeling BPMN processes, identifying system gaps, defining CRM improvements and integrations, maintaining documentation, and collaborating with business stakeholders, developers, and cross-functional teams.