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Provide local and remote IT support for macOS devices and workplace applications, manage onboarding/offboarding and device compliance, support MDM and endpoint management, maintain IT documentation and inventory, escalate complex issues to engineering, and participate in operational projects and service improvements.

Create and maintain demand forecasts using statistical models and market intelligence; align forecasts with sales, marketing, finance and S&OP; improve forecast accuracy and processes; translate forecasts into inventory plans; mentor junior staff and make data-driven decisions under uncertainty.