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Manage and retain client accounts through proactive phone and digital outreach. Explain financial products and investment platforms, support onboarding, provide training on financial markets, identify commercial opportunities, maintain accurate CRM records, and collaborate with Sales, Research, Marketing, and Customer Support while complying with regulations and quality standards.

Support and improve EMIR, MiFIR, and SFTR transaction reporting by validating reports, investigating rejected records and reconciliation breaks, analyzing data quality, interpreting regulatory requirements, defining reporting rules and data mappings, and collaborating with developers on system changes, testing, controls, and documentation.

Maintain, secure, automate, and scale on-premises and hybrid infrastructure, including VMware virtualization, Linux servers, enterprise storage, database clusters, and Commvault backup systems. Develop infrastructure automation with Ansible, Bash, Python, and Git; support high availability, business continuity, disaster recovery, and on-call operations. Collaborate with platform, security, and development teams while participating in data-center travel and disaster recovery testing.

Design, implement and maintain high-performance, highly available Java microservices in a Scrum team. Work on scalable systems processing large data volumes with low latency, ensure code quality and testability, and collaborate across the team to deliver features and improvements.

Provide customer support to Indonesian-speaking clients through phone, chat, and email. Handle KYC and onboarding, complaints, CRM updates, and customer relationship management while monitoring financial markets. Collaborate with international teams to ensure effective service delivery. The role requires rotational shift availability, strong communication and multitasking skills, customer service experience, financial market knowledge, and a Wakil Pialang Berjangka license.

Design, build, and maintain reliable data pipelines supporting accounting and tax systems. Migrate legacy SQL Server solutions to Databricks and Spark, develop Python REST services and web interfaces, integrate data sources, and create CI/CD and Infrastructure as Code solutions. The role also involves data modeling, workflow orchestration, quality monitoring, architectural decisions, code reviews, documentation, and collaboration with engineering and finance stakeholders under monthly accounting deadlines.

Lead end-to-end recruitment for XTB’s Indonesian business across sales, marketing, operations, compliance, and other corporate functions. Partner with hiring managers, source and engage candidates, build talent pipelines, optimize selection processes, advise on local market conditions and compensation, negotiate offers, ensure compliance with Indonesian labor law, and promote XTB as an employer of choice.

Create and oversee visual concepts for global and local marketing campaigns, ensuring alignment with brand strategy and visual identity guidelines. Collaborate with marketing, branding, and motion design teams, while mentoring colleagues and sharing knowledge. The role requires strong creative judgment, communication, quality focus, and awareness of visual communication trends. Applicants must provide a portfolio and will work in a hybrid environment in Warsaw.

Acquire new clients for XTB Indonesia by contacting and following up with prospects, guiding them through account opening and verification, and converting registrations into funded, active trading accounts. Maintain CRM records, meet account and deposit targets, coordinate with internal teams to resolve onboarding issues, follow compliance procedures, and support client acquisition campaigns.

Lead and grow the Site Reliability Engineering team, define organization-wide reliability and observability strategies, oversee incident management and on-call operations, and drive scalable infrastructure improvements. The role requires leadership across SRE and DevOps, technical direction for Azure, Kubernetes, and on-premises systems, standardized telemetry, data-driven operational management, and the use of AI/ML for reliability automation.