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Supports Council finance systems and process improvement by gathering requirements, analyzing controls and data quality, coordinating vendors and technical teams, and assisting with system design, testing, implementation, training, and change management. The role ensures financial solutions align with accounting requirements, governance standards, policies, and strategic objectives.

Provides administrative and business support for council regulatory, licensing, and compliance functions. Responsibilities include maintaining regulatory databases and records, coordinating administrative processes, supporting reporting, assisting managers and team leaders, responding to customer and stakeholder enquiries, and helping ensure statutory obligations and legislative timeframes are met across environmental health, licensing, animal control, bylaw compliance, and resource management.

Maintain and improve the council’s IT infrastructure, networks, virtual environments, and cloud services. The Systems Engineer will resolve critical issues, optimize system performance, support secure and reliable technology operations, and help design future systems. The role works collaboratively across organizational teams to deliver practical technology solutions that support community services, while valuing Te Arawa partnership, te reo Māori, tikanga Māori, and bicultural practices.

Develop and deliver strategic communications and engagement plans for Rotorua Lakes Council. Advise senior leaders and project teams, manage media relations, support crisis communications, address reputational risks, and create accessible content across channels. Build relationships with iwi and mana whenua while helping communities understand Council decisions, projects, and services.

Develop and deliver community engagement plans for Rotorua Lakes Council projects. The role coordinates consultations, workshops, public meetings, surveys, and online engagement; builds relationships with stakeholders, community groups, iwi, and mana whenua; supports statutory consultation; analyzes feedback; and prepares reports to inform council decision-making. It also provides engagement advice to project teams and ensures participation is inclusive, accessible, and aligned with council frameworks and legislative requirements.

Leads Rotorua Lakes Council’s engagement function, overseeing consultation programmes, statutory engagement, the Engagement Framework, and community participation. Manages and develops the Engagement Team, advises senior leaders, builds relationships with iwi, hapū, stakeholders and partners, and ensures engagement aligns with legislation, council priorities and best practice. The role also monitors outcomes and drives continuous improvement across the organisation.