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Provide player support for payment, account, and platform issues. Investigate complex cases, validate payment flows, identify root causes, manage tickets within SLAs, and coordinate with Product, Engineering, and Payments teams. Track recurring issues, communicate clearly with users, escalate appropriately, and improve support processes through automation and operational enhancements.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Build and improve a high-volume, mobile-first checkout experience supporting global payment flows, methods, currencies, and languages. Responsibilities include integrating payment SDKs, improving web performance and stability, analyzing product data and experiments to increase conversion, investigating production issues across frontend and backend systems, and contributing to technical decisions and code quality.

Build and operate security across GCP cloud infrastructure, GKE clusters, container supply chains, and CI/CD pipelines. Implement IAM, network security, secrets management, least-privilege access, automated security scanning, vulnerability remediation, cloud posture management, monitoring, and incident response. Lead SOC 2 Type 2 and PCI DSS Level 1 compliance efforts, including control implementation and audit evidence preparation.

Owns Aghanim’s global payment-provider strategy and relationships, including market analysis, payment-method selection, partner sourcing, commercial negotiations, due diligence, integrations, launches, and post-launch performance management. The role optimizes authorization rates, conversion, costs, fraud, chargebacks, settlement, foreign exchange, and market-specific pricing while coordinating with Product, Engineering, Finance, Legal, Compliance, and Operations.

Own and improve developer-facing documentation (guides, API references, architecture, tutorials) using Docusaurus/MDX. Collaborate with engineers and product teams to translate complex technical concepts, manage documentation platform, workflows, localization, and optimize content for human and AI-assisted discovery and search.

Design, build, and maintain backend services for payments and billing. Integrate with external payment providers, implement reliable transaction workflows (retries, reconciliation, idempotency), write well-tested production code, and monitor and troubleshoot payment flows to ensure scalability and correctness.

Work with game studios to analyze monetization and retention, design LiveOps and DTC strategies, run experiments, optimize in-game and web store experiences, and drive revenue growth through cross-functional execution and customer guidance.

Design and build production-grade multi-agent AI systems: orchestration, routing, memory, tool execution, multimodal workflows, and integrations with model providers and platform APIs. Implement testing, observability, and reliability practices; analyze and extend APIs and codebases to improve agent behavior, performance, and robustness in gaming and transaction-heavy domains.

Partner with game studios to grow revenue via monetization, LiveOps, and DTC strategies. Analyze performance, design experiments, recommend pricing/offers, drive adoption, and collaborate cross-functionally to deliver measurable business outcomes.