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Analyzes business processes and gathers requirements for IT solutions in banking and credit union operations. Collaborates with product owners, users, vendors, and technical teams to document scope, assess feasibility, support design reviews, investigate incidents, execute testing and user acceptance testing, implement approved production changes, and maintain project and vendor documentation. Independently manages small to medium projects while supporting larger initiatives and ensuring solutions align with organizational objectives.

Leads the credit union’s enterprise risk management program, including risk identification, assessment, reporting, appetite frameworks, regulatory exam support, second-line oversight, and risk governance. Oversees credit, operational, model, financial, third-party, and insurance risks; advises senior leadership and the Board; monitors portfolio performance and emerging risks; supports committees; and develops risk-management staff and culture.

Performs financial reporting, variance analysis, budgeting, forecasting, profitability analysis, reconciliations, journal entries, investment accounting, and regulatory reporting. Prepares financial and operational reports, analyzes large datasets, supports Call Report preparation, and reviews data for integrity. Collaborates with Finance and business units on recurring and ad hoc projects while working independently or within a team.

Leads the enterprise fraud management strategy, including prevention, detection, investigation, loss mitigation, regulatory compliance, risk metrics, budgets, technology investments, and third-party partnerships. Advises senior leadership and the Board on fraud exposure and emerging threats, oversees audits and remediation, and builds a high-performing fraud risk team.