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Designs and implements middleware integrations and REST APIs using MuleSoft/WebMethods and other platforms. Authors RAML, builds DataWeave mappings and Lambda functions, writes unit tests (MUnit), mentors engineers, leads integration design and project planning, and documents integration best practices to meet business requirements.

Receive, triage, and prioritize technical support requests; provide initial troubleshooting and clear guidance for non-technical users; document solutions for the knowledge base; review support quality; and assist in training new support staff.

Design and implement Master Data Management (MDM) solutions using Informatica or Azure platforms. Build MDM repositories, develop workflows for de-duplication and validation, facilitate data loads, and support data governance. Translate business requirements into technical specifications.

Define global product specifications for card and digital payment products, hand off to BAU for implementation, and act as technical product owner for 3DS, tokenization, and API-related requirements.

Design, implement, maintain, and support enterprise infrastructure across cloud and on-prem environments. Monitor performance, perform root-cause analysis, tune systems, and provide engineering through all project lifecycle phases.

Design and implement WebSphere Commerce solutions for retail e-commerce: translate business requirements, implement WCS architecture, coordinate distributed development and QA, perform performance analysis and troubleshooting, and write high-quality production code.

Provide Splunk SME support within an RPA Center of Excellence: design and configure Splunk solutions, create dashboards and searches to isolate actionable events, analyze logs and indexes, customize monitoring templates, and train product owners and teams on Splunk usage to support operations.

Lead a team to design, develop, and integrate custom Microsoft PowerApps solutions across Microsoft 365 and third-party systems. Define data models, build workflows with Power Automate, test and document solutions, provide user training and support, and ensure best practices and code quality.

Drive B2B IT sales by prospecting, qualifying leads, delivering demos and presentations, responding to RFPs, building pipelines and partnerships, and closing deals for IT services (ServiceNow, application development, cloud, cybersecurity) across onshore/offshore/hybrid delivery models.

Implement and configure Oracle Cloud Quality Management modules, design inspection and quality processes, manage and drive resolution of quality issues, enforce compliance, and lead continuous quality improvements across the supply chain.