This is a remote position.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in a technical support role, preferably in a coordination or lead capacity.
- Strong understanding of technical support processes and best practices.
- Excellent communication and interpersonal skills.
- Customer-focused with a commitment to delivering high-quality support.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with help desk software and ticketing systems.
- Problem-solving skills and a methodical approach to troubleshooting.
- Knowledge of basic technical concepts and the ability to convey them to non-technical users.
- Certifications in technical support or customer service are a plus.
N/A:- Please kindly note that this role is for USC and GC Visa holders only.
Interested and qualified candidates should send their resume to [email protected] using the job title as the subject of the mail.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience in a technical support role, preferably in a coordination or lead capacity
- Strong understanding of technical support processes and best practices
- Excellent communication and interpersonal skills
- Customer-focused with a commitment to delivering high-quality support
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with help desk software and ticketing systems
- Problem-solving skills and a methodical approach to troubleshooting
- Knowledge of basic technical concepts and the ability to convey them to non-technical users
- Certifications in technical support or customer service
- Must be a U.S. citizen or Green Card holder (no visa sponsorship)
What We Do
ModusLights Technologies is an industry expert in Business Process Outsourcing (BPO) services, providing a wide range of intelligent technology solutions to small, medium, and enterprise customers. Their offerings include call center solutions, IT/tech support excellence, efficient back office support, strategic marketing solutions, and virtual assistant expertise, designed to help businesses across various industries stay ahead through innovation and technology.
