Conducts compliance audits and quality-control reviews for credit union accounts, transactions, IRA files, and unusual fund requests. Maintains compliance with policies, the Bank Secrecy Act, and Customer Identification Program requirements. Prepares reports, identifies findings, monitors fraud trends, supports compliance training, reviews regulatory changes, and assists staff with compliance-related questions.

Assists members and prospective members by phone, resolves service issues, processes consumer loan applications, reviews documentation, communicates decisions, disburses loans, and follows up after closing. Recommends suitable loan options, identifies cross-selling opportunities, maintains compliance with credit union policies and regulations, and supports accurate loan file organization. Requires NMLS registration, a Credit Life and Disability License, strong communication skills, and flexibility with work hours.